Homework Hotline
Program Manager
Homework Hotline
Job Summary
About Hotline:
Since 1990, Homework Hotline is an academic support program for K-12 students in Tennessee, that provides free one-on-one on demand homework help and scheduled tutoring services with Tennessee certified educators.
About the role:
The Program Manager (PM) is a critical member of Hotline’s administrative team. The PM leads the management and quality of Homework Hotline’s academic support program through the following responsibilities in coordination with the Executive Director (ED):
1) Leads academic programming development and implementation, and program evaluation;
2) Raises the agency’s profile through external outreach and relationship building with schools and community organizations;
3) Provides supervision and professional development to staff and volunteers
Job Responsibilities
Responsibilities: Staff Management and Organizational Planning
In coordination with the ED:
• Play a key role in the overall development, strategic planning, service delivery, and management of the organization across school district partners, as well as educational and community organization partners across the state.
• Establish academic program and staff goals and objectives and track results against these goals as well as accountability protocols.
• Directly train, supervise, and evaluate the Call Center Supervisor
• Maintain a team-based environment to motivate and inspire staff to work collaboratively toward mission and vision; clearly communicating this to staff. .
Program Oversight and Evaluation
In coordination with the ED:
• Oversee the coordination, integration, and delivery of Homework Hotline’s academic support programming.
• Ensure the delivery of qualitative and quantitative data, goals, and outcomes of Homework Hotline.
• Analyze programmatic data to inform the program and operational decision-making and reporting to Hotline’s partners.
• Review and implement staffing plans to achieve program goals and objectives.
• Participate in hiring decisions for teachers and additional staff
• Recruit and manage volunteers using Hands On Nashville’s volunteer platform
• Provide back-up support for the Call Center Supervisor as needed (Monday – Thursday, 4 pm – 8 pm)
Qualifications
Qualifications:
• A minimum of two years’ experience in a nonprofit, government, or philanthropy environment, overseeing program(s), ideally at an organization impacting educational attainment or success of high-potential youth.
• Passion for Homework Hotline’s mission and purpose and an ability to educate and inspire action by others.
• High comfort level with technology and multitasking. Additional helpful skills: organization, professional and creative writing, public speaking.
• Ability to work well with diverse populations including staff, guardians, and K-12 students.
• Comprehensive working knowledge of program planning.
Additional Information
Benefits
Compensation: This is a salaried position that pays $30,000 – 40,000/year, averaging 25 hours per week, 10 – 11 months out of the year (may work up to 30 hours some week during high volume times, reduced work schedule in the summer and at school breaks).
Benefits: Flexible schedule, hybrid work environment
How to Apply
To apply: Submit your resume and 3 references to director@homeworkhotline.info.
Application review begins immediately. Tentative start date is June 2025.
To learn more about Homework Hotline, please visit homeworkhotline.info. Hotline is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Details
- Date Posted: May 7, 2025
- Type: Part-Time
- Job Function: Administrative
- Service Area: Children / Youth
- Start Date: 06/16/2025
- Salary Range: 30,000 - 40,000
- Working Hours: 25 - 30 hrs/week