BrightStone

Residential Program Coordinator

BrightStone

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Job Summary

Position Summary:

The Residential Program Coordinator is a hands-on leadership role responsible for overseeing the daily operations, staff supervision, and regulatory compliance of BrightStone’s residential homes for adults with disabilities. This individual plays a vital role in ensuring that each home is safe, nurturing, and aligned with BrightStone’s mission to provide a life of purpose, joy, and dignity for every resident.

This position requires a flexible, emotionally intelligent leader who can inspire teams, navigate family dynamics with compassion, and respond confidently to urgent situations. It combines administrative oversight with an on-the-ground presence and the ability to build strong, trust-based relationships with staff, residents, and families.

Growth Opportunity:

BrightStone is committed to internal advancement. Strong performance in this role may lead to future opportunities at the Director level as the residential program expands.

 

 

Job Responsibilities

Principal Duties and Responsibilities:

  • Serve as primary point of contact for family communications and residential inquiries
  • Coordinate resident admissions and intake process in collaboration with Day Program Coordinator
  • Provide oversight of daily activities, medication protocols, and ISP implementation
  • Maintain licensing compliance and lead preparation for annual audits
  • Maintain documentation for medication, fire drills, training, and resident files
  • Track residential program budget with Director of Programs approval
  • Share rotational on-call coverage for after-hours residential emergencies
  • Support culture of teamwork, accountability, and person-centered care
  • Supervise Full-Time Home Managers, Relief Staff, and Volunteers; lead hiring, performance
    reviews, and staff training

Scope of Authority:

May independently resolve routine staffing concerns, schedule changes, and family inquiries. Major decisions regarding hiring, disciplinary action, budget adjustments, or escalated family matters require Director of Programs approval.

Schedule & Physical Demands:

This is a full-time, salaried role requiring flexibility to work evenings, weekends, holidays, and participate in rotational on-call coverage. The Coordinator must be able to lift up to 50 lbs, assist with mobility, and provide hands-on support within the homes when needed.

Measures of Success:

  • Staff retention and morale
  • Family satisfaction and engagement
  • Licensing audit compliance
  • Responsiveness to crisis situations
  • Quality and consistency of home environment

Qualifications

Qualifications:

Education: A minimum of a Bachelor’s degree in a human services field (e.g. social work, psychology, special education, health care administration). A Master’s degree is preferred.

Experience: A minimum of 3–5 years of experience working with adults with disabilities in a residential or community-based setting.

Leadership: Proven ability to supervise, coach, and motivate staff. Direct experience with hiring, scheduling, evaluations, and team development is required.

Technology: Proficiency in software applications for documentation, scheduling, and compliance
(e.g., Therap, Microsoft Office).

Other Traits: High emotional intelligence, strong conflict resolution skills, ability to work collaboratively with families and professionals, team-building orientation, and enthusiasm for BrightStone’s mission.

Required Trainings (provided by BrightStone):

  • CPR and First Aid
  • Medication Management
  • Title 6 Discrimination Training
  • Abuse, Fall, and Accident Training
  • Reportable Events Training
  • Other compliance trainings as needed

 

Additional Information

Benefits

Qualifications:

Full-time BrightStone employees are eligible to receive 80% employer paid medical insurance and 100% employer paid vision. Paid leave including 15 PTO days, 5 paid holidays, and additional time off during 5 weeks when offices are closed throughout the year (this position may require some working hours during these periods). Dental plan, retirement plan, and supplemental insurance plans are available that are employee funded.

How to Apply

Please send cover letter, resume and references to Leslie Rayfield at Leslie.Rayfield@brightstone.org

Details

  • Date Posted: May 15, 2025
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 07/07/2025
  • Salary Range: based on experience
  • Working Hours: flexible based on needs of position