Tennessee Innocence Project
Client Support Program Coordinator (Nashville, TN)
Tennessee Innocence Project
Job Summary
TENNESSEE INNOCENCE PROJECT
JOB POSTING
Job Title: Client Support Program Coordinator
Reports to: Chief Operating Officer
Hours: Full Time, Salaried (Nashville, TN)
About the Role
The Client Support Program Coordinator at the Tennessee Innocence Project (TIP) is a compassionate, highly organized, and detail-oriented professional who is committed to supporting clients impacted by wrongful convictions. This position plays a critical role in providing guidance and resources to TIP’s incarcerated clients, post-conviction clients, and their families.
The Coordinator will work closely with TIP’s Legal Team and Executive Director on specific projects while being managed day-to-day by the Chief Operating Officer (COO). This role combines advocacy, collaboration, and program development to ensure that clients and their families receive comprehensive support throughout their journey.
Job Responsibilities
Essential Functions
Incarcerated Client and Family Support
- Develop and provide support systems for incarcerated clients and their families to navigate the legal process, ensuring they feel informed and supported.
- Explain legal procedures and assist clients and families in understanding and preparing for each stage of their cases, while the lead attorney remains the primary point of contact for updates.
- Address emotional and practical needs, offering guidance and resources to help families cope with the challenges of incarceration.
Post-Conviction Client and Family Support
- Design and implement reentry programs tailored to meet the needs of post-conviction clients and their families, with a focus on financial literacy, housing stability, job readiness, and community reintegration.
- Collaborate with community organizations to connect clients with counseling, educational opportunities, and workforce development programs.
- Facilitate workshops and support groups to help clients and families transition to new routines and build sustainable futures.
Collaboration and Program Development
- Partner with TIP’s legal team, community organizations, and advocacy groups to expand client and family support networks.
- Maintain detailed case records and ensure compliance with confidentiality standards.
- Regularly evaluate program effectiveness, identify barriers, and propose solutions to enhance services.
Qualifications
Qualifications
- Master’s Degree in Social Work (MSW) or a related field required; Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) preferred.
- 3–5 years of experience in reentry services, case management, or working with incarcerated or underserved populations.
- Familiarity with trauma-informed care and the criminal justice system.
- Strong communication and organizational skills, with the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and case management software.
- Experience in program development and workshop facilitation preferred.
Additional Information
Benefits
Compensation
- Salary: $50,000-$55,000 per year
- Benefits: Two weeks paid time off per year, health insurance, 401K, and short-term/long-term disability insurance.
About Us
Launched in February 2019 as Tennessee’s first full-time innocence organization, the Tennessee Innocence Project (TIP) is a 501(c)(3) nonprofit law firm dedicated to freeing the wrongfully convicted across the state of Tennessee. With offices in Nashville and Memphis, TIP is committed to addressing the systemic injustices that lead to wrongful convictions while empowering our clients to reclaim their lives.
How to Apply
How to Apply: To apply, please submit a cover letter, resume, and three professional references to hayden@tninnocence.org with the subject line: Client Support Program Coordinator.
Details
- Date Posted: May 7, 2025
- Type: Full-Time
- Job Function: Clinician
- Service Area: Community Development
- Start Date: 07/01/2025
- Salary Range: 50,000-55,000
- Working Hours: 9am-5pm