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Tennessee Primary Care Association

Workforce Program Manager

Tennessee Primary Care Association

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Job Summary

Reports to:  Chief Programs Officer
Direct Reports:  None

The Workforce Program Manager serves as TPCA’s Community Health Center (CHC) workforce expert, building relationships with CHCs and various external stakeholders. They will lead the development and delivery of workforce resources, educational sessions, and customized assistance, aligning efforts with TPCA’s strategic goals and grant deliverables. The Workforce Program Manager excels in relationship-building, resource development, and communication and will guide TPCA in developing effective workforce strategies while monitoring trends and opportunities within the CHC workforce landscape.

Key Responsibilities:

  • Develop and maintain relationships with CHCs, academic institutions, and workforce development organizations to support workforce initiatives.
  • Assess CHC workforce needs and monitor trends to inform strategic workforce development efforts.
  • Plan and deliver workforce-related education and resources tailored to CHC needs.
  • Support recruitment and retention efforts, including leveraging workforce incentive programs and career development opportunities.
  • Serve as a subject matter expert on workforce policies, trends, and best practices to guide CHCs and TPCA’s workforce initiatives.

The Workforce Program Manager will be a part of TPCA’s internal Health Center Strategy and Sustainability team. Current team priorities include increasing healthcare accessibility by ensuring the successful integration of comprehensive services, developing strategies to attract and retain a diverse workforce, preparing for environmental and public health emergencies, and promoting operational excellence and financial sustainability. Additionally, this team is focused on fostering value-based care by improving readiness and clinical outcomes as well as addressing social determinants of health.

Job Responsibilities

Build and Sustain Strategic Relationships (30%)

  • Establish and maintain strong relationships with CHCs to understand their workforce goals and identify common trends, challenges, and themes in recruiting, developing, and retaining staff. 
  • Develop and sustain effective relationships with health associations, workforce development organizations, and other relevant state, regional, and national groups to align efforts and advance shared goals. 
  • Partner with academic institutions and health professional training programs to promote CHCs as high-quality training environments and increase trainee exposure to careers with CHCs. 
  • Serve as a liaison between CHCs and external stakeholders, fostering collaboration to address workforce needs. 
  • As needed, participate in learning communities to incorporate innovative workforce solutions into TPCA programmatic efforts. 

Monitor the Health Care Landscape for Workforce Trends and Needs (15%)

  • Continuously assess CHC workforce needs to identify gaps and develop relevant programming, resources, and connections.
  • Track state, regional, and national workforce trends, best practices, and evidence-based strategies to inform TPCA initiatives. 
  • Build expertise in federal and state workforce programs, including loan repayment opportunities, health professional shortage areas (HPSAs), and related resources. 
  • Serve as TPCA’s subject matter expert on workforce-related topics, trends, and opportunities, providing guidance to CHCs and other stakeholders. 

Develop and Manage Workforce Educational Programming, Resources, and Assistance (25%)

  • Collaborate with TPCA staff and external partners to lead the development and delivery of education sessions tailored to CHC needs. 
  • Ensure all educational sessions and resources are grounded in evidence-based practices or proven, practical strategies tailored to address CHC workforce challenges. 
  • Work with TPCA staff to facilitate workforce-related education session evaluations that measure success and identify areas for improvement. 
  • Manage select administrative processes for all workforce-related education sessions. 
  • Provide customized support for CHCs to address specific workforce needs or challenges. 
  • Work with CHCs and TPCA staff to share success stories and amplify innovative approaches, such as “grow your own” staff development initiatives. 
  • Manage and maintain workforce-related resources, including TPCA’s online job postings and other recruitment tools. 
  • Work with TPCA staff to develop and promote workforce-related content for TPCA newsletters, social media, and website. 

Support the Development of TPCA Recruitment and Retention Initiatives (20%)

  • Serve as the TPCA representative at health career fairs, conferences, and other recruitment-focused events to promote the unique benefits of working at CHCs and raise awareness of the opportunities within community health.
  • Research relevant existing training, residency, apprenticeship, and certification programs, and provide recommendations on feasibility, timing, and approach for potential implementation. 
  • Promote and advocate for federal and state workforce programs, such as loan repayment and scholarship opportunities, by assisting CHCs in understanding and leveraging these incentives to support staff retention and professional growth. 
  • Help CHCs identify and establish professional development opportunities for staff, such as certifications or tuition reimbursement programs. 
  • Support CHCs in creating strategic workforce plans. 

Integrate into the TPCA Team (10%)

  • Participate in TPCA staff and other internal team meetings, as well as pertinent conferences and meetings. 
  • Ensure completion of TPCA-related forms, activities, and documentation within the time frames set in TPCA procedures. 
  • Provide staff support at TPCA events. 
  • Perform other tasks and duties as identified by the immediate supervisor. 

Qualifications

Minimum Qualifications 

  • Bachelor’s degree or five years of relevant work experience.
  • At least three years’ experience with increasing responsibility in a professional setting.
  • Understanding of Federally Qualified Health Center programs preferred.

Knowledge, Skills, and Abilities 

  • Demonstrated ability to work autonomously with high accountability and organization.
  • Adept at managing multiple concurrent projects, adapting to changing requirements and work environments. 
  • Strong collaborative skills, enabling effective teamwork within diverse groups. 
  • Exceptional communication abilities, fostering effective interaction with staff, members, community organizations, health center teams, and consultants. 
  • Sensitivity to the needs of medically underserved populations, displaying cultural competence and a keen interest in learning about community-based primary health care systems. 
  • Familiarity with hosting webinars and adept use of educational web-based technology. 
  • Advanced proficiency in utilizing the Microsoft Office suite. 
  • Fluency in both written and spoken English. 

Work Environment 

  • Office environment with hybrid work schedule. 
  • Prolonged sitting, use of computer, monitor, and keyboard; occasionally lifting of lightweight boxes. 
  • Travel to health centers, local, and national travel (up to 25%). 

Additional Information

Benefits

Why Work at TPCA?

The Tennessee Primary Care Association (TPCA) is a dynamic, team-oriented membership association that provides leadership, advocacy, and supportive expertise to the state’s community health centers. TPCA and our members are bonded by a shared purpose – ensuring all Tennesseans have access to quality and affordable health care.

At TPCA, our benefits include:

  • Hybrid work schedule (3 days remote, 2 days in office)
  • Paid vacation, sick leave, and holidays
  • Paid medical, dental and life insurance
  • Participation in a 403(b)-retirement plan
  • Ongoing support and encouragement for professional development
  • Paid long-term disability insurance
  • This position receives a cell phone allowance

Our team values collaboration, continual growth, integrity, and open communication. We are driven by our culture, knowing that creating an inclusive workplace is essential to serving our mission. We are intentional in our efforts to ensure every staff member feels empowered to voice their ideas and bring their authentic selves to work.

TPCA offers a comprehensive benefits package that includes paid vacation, sick leave, and holidays, paid medical, dental and life insurance, paid long-term disability insurance, and participation in a 403(b)-retirement plan. In addition, TPCA offers elective participation in employee-paid benefits including Flexible Spending Account, Dependent Care Savings Account, vision insurance, and AFLAC insurance options.

Actual salary will be commensurate with experience and qualifications. The posted salary range reflects a variety of experience levels beyond the minimum requirement.

It is the policy of TPCA that all applicants are entitled to equal employment opportunity regardless of race, national origin, religion, age, sex (including pregnancy or related medical conditions), gender identity or expression, sexual orientation, disability, genetic condition, marital status, or veteran status (past, present, or future service in the Uniformed Services of the United States), or other protected characteristics or identity as required by local, state, and federal law.

This position will be supported in part by grant funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS).  

How to Apply

Please complete an application and submit your resume and cover letter at
https://tennesseeprimarycareassociation.applytojob.com/apply/KlmozeiQKf/Workforce-Program-Manager

  • Accepting applications until filled by an excellent candidate. 
  • No email applications.
  • No telephone inquiries, please.

 

Tennessee Primary Care Association
710 Spence Lane, Nashville, TN 37217
https://www.tnpca.org

Details

  • Date Posted: February 28, 2025
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Salary Range: $54000 - $70000
  • Working Hours: 40 hrs/wk, M-F