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Habitat for Humanity of Greater Nashville

Volunteer Relations Manager

Habitat for Humanity of Greater Nashville

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Job Summary

The Volunteer Relations Manager manages the coordination, delivery and administration of the Habitat volunteer experience for both the Corporate and Faith build sponsors (excludes Divisions and ReStore) and non-sponsor build volunteers.  Works with the Faith Relations Director and the Sponsor Relations Manager to ensure sufficient volunteers are available and that they have all of the information and support necessary for a positive and productive experience. Attends and conducts pre-build meetings with volunteer groups.  Provides sponsor and volunteer support for build day volunteer registration, ensuring signup links are received, volunteer information is distributed and received, and acts as onsite volunteer concierge. Coordinates staff support for the build site greeters and parking assistants to deliver the Habitat experience. Is responsible for the recruitment of volunteers and volunteer groups for build days when additional volunteers are needed. Communicates volunteer information to Construction prior to build days. Coordinates Homeroom volunteers.  Manages Supervisor-on-site program.  Responsible for recruitment for special projects, such as wall panel builds and tree plantings, when applicable

Job Responsibilities

KEY RESPONSIBILITY AREAS, INCLUDING BUT NOT LIMITED TO:

Volunteer Relations and Recruitment

  • Coordinate all aspects of agency volunteers, including scheduling, communication, administration and logistics for all Davidson County based activities with the exception of ReStores
  • Create volunteer job descriptions and ensure compliance with requirements outlined in Volunteer Release Form
  • Develop new relationships with community volunteer groups, companies, and congregations in support of agency volunteer needs
  • Handle the recruitment of volunteers for build site when sponsors need additional volunteers from outside their organization
  • Responsible for volunteer experience for wall builds, tree plantings, and other unique volunteer projects as they arise and are approved, seeking support from marketing for updating of related signs and web site content

Volunteer Coordination–Home Builds

  • Setup, training and management of the Automated Volunteer Registration System to assist in ongoing Sponsor and Volunteer administration
  • Facilitate automated volunteer signup, ongoing communication and reporting for all build volunteers (sponsor and non-sponsor based groups and individuals) and coordinates details in conjunction with the Faith Relations Director and Sponsor Relation Manager
  • Communicate directly with Construction Staff and Development Team about numbers, composition and special information regarding build volunteers (sponsor and non-sponsor) for each build day
  • Act as build site concierge beginning 6:00am until volunteers are no longer on site on all weekend build days and assigned weekday build days.  Activities include setup of volunteer group registration making sure groups have prepared for everything they need (water, snacks, breakfast and lunch delivery) and are ready to check-in their own volunteers, greeting volunteer and sponsor coordinators, making future Habitat homeowner introductions, and touching base with them throughout the day to ensure their non-construction build site needs are met.  Requires presence and active engagement on the build site. 
  • Coordinate staff volunteer needs for dedications, ground breakings, build days, and Volunteer Appreciation Events including organization and attendance at Supervisor On Site (SOS) gatherings, and other special projects
  • Lead effort of volunteer check-in and greeting sponsors/volunteers at build site, ensuring that all sign-in procedures, forms and supplies are at the site, including partner family participation
  • Ensure supply of supplemental water for all volunteers and food for SOS and partner families
  • Ensure all sponsor and general groups have brought food
  • Work with sponsors, general volunteer groups, individual volunteers and the Construction Department to ensure adequate volunteer participation and engagement
  • Responsible for handling emergency situations on the build site in collaboration with construction staff and as directed by management, following established procedures and protocols
  • Coordinate staff involvement and scheduling for parking and welcome at build site with prepared written instructions

 

Volunteer Inquiry and Administration

  • Utilizes the online volunteer signup module or other tools to fill build site volunteer slots for all Davidson County builds
  • Create all correspondence and information materials related to volunteers
  • Conduct follow up surveys of the Volunteer Experience for Davidson County builds and provides guidance to Division Directors on conducting such surveys.
  • Develop and implement volunteer recognition and thank you process including online distribution of link to build site photos
  • Ensure timely updates to volunteer PR material and Habitat website working with the agency’s PR & Marketing Department

 

Supervisor-on-Site Program Management

  • Help to identify potential Supervisors-on-Site and connect them with Construction
  • Plan and coordinates all Supervisors-on-Site events with assistance from Construction and Divisions Volunteer Manager, including the pre-build season cookouts and year end celebration

Social Media

  • Encourage sponsors and volunteers to utilize social media during build days
  • Post sponsor and volunteer engagement content on Habitat of Greater Nashville’s social media accounts
  • Coordinate with Sponsors to ensure their marketing/social media objectives are met during build day

Administrative

  • Provide administrative support for all volunteer activities
  • Maintain updated Volunteer Release Form, necessary volunteer documents and updated procedures
  • Work on regular updates of volunteer records and address corrections
  • Perform other administrative duties as directed by the SVP of Philanthropy

 

ESSENTIAL FUNCTIONS OF THE JOB:

  • Facilitate volunteer engagement at the build site through welcome, check-in and meal processes, and ongoing interaction including social media, requiring communication and mobility on the site and the ability to help with volunteers set up
  • Strong computer skills, utilizing Microsoft Word, Excel, Outlook and Power Point
  • Conduct follow up surveys with volunteers to identify and implement improvements
  • Effectively carry out required administrative duties essential to ongoing volunteer management
  • Must be able to work well with a diverse group of individuals
  • Must be able to meet deadlines and operate in a busy work environment that includes both office and build site responsibilities
  • Regular and reliable attendance is required

Qualifications

QUALIFICATIONS:

College degree preferred and/or a minimum of 3 to 5 years work experience in volunteer coordination.  Excellent written and verbal communica­tion skills required. Proficiency with Microsoft applications including Word, Excel and Outlook required.  Familiar with Salesforce.com or comparable customer relations software platform. Must have aptitude for learning, utilizing and managing the online Volunteer Registration System. Must enjoy serving others, be a team player, able to handle multiple tasks efficiently, be self-motivated and detail oriented.

Additional Information

Benefits

Full Time Employees are eligible to participate in HFHGN’s Benefits including:

  • Paid time off
  • Holiday pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Agency Simple IRA retirement match option.

Habitat provides a Diverse and Inclusive Workplace

Habitat for Humanity is an Equal Opportunity Employer and a Drug Free Workplace

How to Apply

If you are qualified and interested in applying for this position, please send a cover letter, resume and three references to: jobs@habitatnashville.org

Details

  • Date Posted: April 5, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing