Volunteer Relations Manager

Girl Scouts of Middle Tennessee

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Job Summary

Responsible for providing leadership and oversight to our adult volunteers.  Serving as an information resource for our adult volunteers; managing volunteer resources through our volunteer resource center; developing and implementing volunteer trainings as well as acting as Council liaison for council adult  awards.

Job Responsibilities

Duties and Responsibilities:

• Create and implement year round training catalog for adult volunteers.
• Recruit and train volunteer trainers to adequately provide trainings to all of our adult volunteers seeking training.
• Greet and respond to volunteer requests for information via telephone, website, email and walk-in inquires in a timely and professional manner.
• Develop, organize, update and maintain informational materials for volunteers.
• Write needed volunteer training curriculum and provide presentations of these materials. 
• Ensure our volunteer management process is current with GSUSA and general volunteer management guidelines.
• Develop, organize and implement ongoing volunteer conferences (i.e. Service Team Summit, VEW)
• Maintain and manage volunteer resource center inventory to ensure quality and up to date resources are available, including check in and check out of resources, adding resources, pulling items, etc.
• Promote Girl Scouting through visibility at community and area activities and events.
• Analyze feedback and volunteer insights to implement effective retention strategies.
• Coordinate recruitment, retention and communication with episodic volunteer base.
• Coordinate ongoing communication with key volunteer groups.
• Evaluate, assess and recommend modifications to volunteer support structures on an ongoing basis.
• Develop and oversee assigned budget.
• Develop and implement a system for gathering GS alumni information in CouncilAlignMENT.  Ensure that this information is recorded in the record. 
• Provide oversight to adult enrichment events, i.e, Adult Adventure Weekend, VEW, Honors Day.
• Manage all Volunteer Playbook materials on CouncilAlignMENT, ensuring that all materials are up to date. 
• Track volunteer training engagement by county for jurisdiction.
• Manage the Adult Award Process
• Ensure that all Volunteer training records are maintained.
• In the absence of the Retail Services Manager, provide oversight to the Cabin staff including but not limited to register open and close, inventory management and staff scheduling. 
• Provide management of adult Volunteers and Trainers. 
• Accept additional responsibilities and perform other duties as delegated.

 

Qualifications

 

• Bachelor’s degree required.
• Girl Scout Volunteer experience.
• Strong computer skills.
• Excellent customer service skills.
• Highly motivated and enthusiastic team player with a positive attitude.
• Belief in the purpose, values and mission of the Girl Scouts of the USA and the Girl Scouts of Middle Tennessee.
• Excellent verbal, written and interpersonal communication skills, including conflict resolution skills.
• Strong organizational skills.
• Ability to handle multiple projects simultaneously.

 

Additional Information

Benefits

How to Apply

Send cover letter and resume to pself@gsmidtn.org  – must include salary desired in cover letter.

Details

• Date Posted: August 20, 2021
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Children / Youth
• Start Date: 09/06/2021
• Salary Range: mid $40's
• Working Hours: 40 hrs per week