Congratulations to the 2021 Salute to Excellence finalists!

Safe Haven Family Shelter

Volunteer and Community Relations Manager

Safe Haven Family Shelter


Job Summary

The Volunteer & Community Relations Manager works across all internal departments to recruit, train, support and acknowledge volunteers at Safe Haven Family Shelter. This position will be responsible for matching volunteer interests and skills with needs from different agency departments including program, operations and development. This position will schedule volunteers in various roles weekly and monthly. This position will manage all paperwork associated with the volunteers and maintaining a database is a key expectation as is communicating regularly with volunteers, cultivation and appreciation. This position will work with the Chief Development Officer to create advocates and donors from our volunteers to increase awareness and support for our mission. This position will also serve as a Safe Haven representative for speaking engagements, fairs and more for community partners and event engagement.

Job Responsibilities


  • Conduct initial screening of all volunteers and delegates based upon need to appropriate staff
  • Recruit, select, train, evaluate, and recognize all volunteers, as well as lead the team of staff that works with volunteers
  • Engage with staff to implement a solid volunteer strategy that provides program enhancement while creating new opportunities for volunteers to serve
  • Manage Volunteers for Salesforce database with support from the development associate
  • Schedule orientation, meetings and follow-up with volunteers
  • Greet volunteers for evening meal service and weekly/group activities
  • Engage a Volunteer Committee to meet quarterly to ensure volunteer program success
  • Manage and coordinate SHINE Committee, create meeting agendas and content
  • Recruit and coordinate volunteers for SHFS special events including the Hike for Safe Haven and Dancing for Safe Haven

Community Relations:

  • Coordinate monthly Lunch ‘n’ Learn sessions including presentation, food, agenda, staff engagement and follow-up
  • Foster partnerships with the corporate, faith community, community organizations, universities and schools
  • Represent SHFS at volunteer fairs and other community outreach activities
  • Represent SHFS at events benefiting the organization
  • Works with the Marketing consultant on content for social media


  • Minimum of a Bachelor’s Degree in a related field
  • Three to five years in related field, or equivalent experience
  • Demonstrated knowledge of volunteer management and program design
  • Strong people skills and emotional intelligence
  • Detail oriented
  • Possession of a valid driver’s license
  • Meet the eligibility of insurance company regulations for transporting volunteers in organizational vehicles
  • Proficient in Internet use and Microsoft Office products and Salesforce/ database experience
  • Knowledge of trauma informed care (or a willingness to learn and adapt to this best practice)
  • Ability to handle multiple demands from various entities along with high volume requests and rapid responses
  • Maintain confidentiality when dealing with resident, client, donor, and organizational information


  • Work Environment:  Office setting in a residential facility
  • Must be able to sit / stand for 8 hours
  • Walking, bending, light lifting up to 25 pounds
  •  Must be able to travel to community service providers and corporate settings

Additional Information



  • 100% Employer-paid health and dental for individuals ($6,000 value for employee enrolled in individual plan)
  • Additional discounted family coverage available as well (Up to $11,500 value for employee enrolled in family plan)
  • 18 PTO Days plus 8 sabbatical days annually
  • 16 Paid Holidays annually
  • Paid parental/family leave
  • 401K Plan (with 5% employer match)
  • Employer paid short-term and long-term disability
  • Flexible Spending Account options
  • Voluntary vision and life insurance

How to Apply

To apply, please click here  then click “Apply for this position.” Here you will have the opportunity to upload a resume and cover letter.

In creating your cover letter please carefully follow these instructions.  The cover letter should speak specifically to your interest in this particular position, and discuss how you meet the position key requirements: skill in working with families in crisis, knowledge of counseling/social-work best practices, excellent documentation skills and strong team-work orientation. (Please do not upload a generic cover letter.  We are interested in knowing your specific interest and fit for this position.)

No phone calls please.

Safe Haven is an equal opportunity employer.


  • Date Posted: July 19, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Working Hours: M-F 10:30-6:30 or 11-7, Occasional Saturdays (event dependent )