VITA (Volunteer Income Tax Assistance) Coordinator

United Way of South Central Tennessee

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Job Summary

The VITA Coordinator supports the mission, goals, values, and philosophy of the United Way of South Central Tennessee by exhibiting the following professional behaviors: commitment to excellence, exceeding expectations, efficiency and effectiveness, and accountability. As a member of the United Way of South Central Tennessee’s professional team, the individual’s performance includes a superior demonstration of the following professional attributes: ethical leadership, effective communication, teamwork, and job knowledge. The VITA Coordinator oversees the management and operations of the Volunteer Tax Assistance program that supports the mission and vision of the United Way. 

Job Responsibilities

Operations: 

• Maintaining compliance with both NAFI and IRS guidelines by submitting reports as necessary and meeting deadlines as set forth by NAFI/IRS.
• Ensure grant requirements are fulfilled throughout the year, maintaining budget and administrative purchasing practices.
• Coordinate with marketing and other Community Impact staff to promote VITA services to potential clients and partners.
• Set up and maintain inventory of equipment and supplies for VITA sites as well as ensure all equipment is fully operational.
• Schedule VITA sites and communicate with volunteers, community partners, NAFI, and IRS on schedule changes.
• Plan and lead VITA meetings and events.
• Prepare tax returns as needed.
• Address client questions or concerns regarding their experience at tax sites and resolve complaints and conflicts in a timely, fair, and professional manner.
• Ensure all returns have been submitted electronically at the close of each site day for all locations and monitor and resolve any rejections timely.
• Maintain strong relationships and communication with partners, and host site liaisons.
• Be on-site during site hours of operation and additional hours as needed whenever possible.
• Attend community events relevant to VITA recruitment and program promotion.

Volunteer Recruitment and oversight:

• Manage and retain volunteers.
• Ensure all volunteers working at the site(s) have completed the required certification.
• Maintains accurate records of volunteer certifications and volunteer hours.
• Coordinate with marketing and other Community Impact staff for volunteer recruitment.
• Suggest actions that United Way of South Central Tennessee and its community partners could take to leverage volunteers to expand the scale, reach,   efficiency, and/or effectiveness of the program.
• Other duties: Primary duties and responsibilities are not all-inclusive, and employees will be asked to fulfill other duties as required.

VOLUNTEER COLLABORATION: VITA Volunteers, Interns, and Capstone students

SUPERVISORY RESPONSIBILITIES: Assistant Site Coordinator

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE:

• Experience with tax preparation or income tax law and application preferred but willing to train the right, detail-oriented person who has experience managing people, logistics, and communications.
• Has experience training others.
• Experience with the VITA program preferred
• Must take all necessary and required certifications upon hire

OTHER SKILLS:

• Basic tax knowledge (Form 1040 and supporting schedules).
• Complete all training and certification requirements
• Strong interpersonal skills and problem-solving skills
• Ability to communicate effectively with a diverse range of individuals
• Highly developed organizational and planning skills
• Highly developed oral and written communication skills
• Ability to manage multiple projects and tasks simultaneously
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook)

WORK ENVIRONMENT: The position is in an office setting that involves everyday risks or discomforts that require normal safety precautions. Frequent off-site meetings and events are also a component of this position. This may include evening and weekend work during the VITA season.

*The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills of personnel so classified.

Additional Information

Benefits

How to Apply

Interested and qualified candidates should submit the following items as a single PDF attachment to Belinda.Ryan@yourlocaluw.org. 

• Cover Letter
• Resume
• References (minimum of three)

Consideration will only be given to applications submitted as outlined above. Applications submitted with multiple attachments or not including all three items listed above will not be considered. The priority deadline is October 11th. 

Details

• Date Posted: September 25, 2024
• Type: Part-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Working Hours: 25-30 hrs/wk