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United Way of Greater Nashville

VITA Regional Manager

United Way of Greater Nashville


Job Summary

Position Summary:  The VITA Regional Manager contributes to the efforts of United Way of Greater Nashville (UWGN) by continuing to develop and strengthen the Volunteer Income Tax Assistance Program (VITA) throughout Middle Tennessee. The VITA Regional Manager is responsible for ensuring the VITA program has the capabilities of allowing a greater percentage of low to moderate-income individuals and families to utilize the program, by securing the right volunteers and partnerships to improve the overall financial stability of residents in Middle Tennessee.

Job Responsibilities

Essential FunctionsThe following are indicative of the essential functions required to perform this job successfully.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  This profile is not intended to be all-inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Volunteer Income Tax Assistance (VITA) Tasks

  • Completes IRS certification annually at an advanced or higher level and remains current on all IRS requirements and certifications necessary to implement the VITA program.
  • Corresponds and maintains relationships with the IRS, coalition partners, and community leaders, and follows all IRS federal and state tax preparation requirements with the purpose of gaining continued support and expanding the VITA program.
  • Provides leadership by convening partners across the Middle Tennessee Region to share practices on-site coordination, site setup and management, and volunteer management in collaboration with the other Regional Manager.
  • Identifies, communicates, and implements, through collaboration with the financial stability team, new VITA site locations, and volunteer and partner recruitment outreach.
  • Researches analyzes, and creates a strategy for recruiting volunteers and partnership support to ensure all site locations have the means to meet the needs to expand the client base and strategically grow the program.
  • Implements the volunteer recruitment strategy across the region to ensure all volunteers have the tools necessary to fulfill their roles and responsibilities at any site.
  • Connects every volunteer to a site coordinator to ensure each site has the capabilities to meet the needs of the clients and program requirements and each volunteer has the tools necessary to fulfill their roles and responsibilities.
  • Supports the other Regional Manager with volunteer training to ensure IRS quality compliance and increased capacity of services, including site operations training, technical assistance, troubleshooting, and joint IRS site reviews in collaboration with the Associate Director.
  • Communicate frequently with volunteers prior to site opening to assist with site assignments, connection to a site coordinator, and completion of the certification process so they are ready to volunteer upon opening.
  • Adheres to all guidance and regulations for VITA grants
  • Works with Marketing to develop VITA volunteer recruitment pieces for the Middle TN Region
  • Plan and implement marketing and outreach strategies across the region in coordination with the VITA team and Associate Director.
  • Collaborates with the other Regional Manager to obtain access to every partner/ site coordinator’s necessary volunteer data to consolidate and run reports for the Middle Tennessee Region to ensure the organization has easy accessibility to maintain required records.
  • Provides post-season reports to each VITA site including the total of volunteers and the final number of volunteer participation hours.
  • Compiles, sends and assesses volunteer satisfaction surveys to ensure program satisfaction and to inform strategy and programmatic changes.
  • Oversees the Acuity scheduling platform to ensure all appointments are scheduled timely throughout the season in collaboration with the office administrator and site coordinators.
  • Plans and implements a strong volunteer appreciation strategy annually to assist with the retention of volunteers. This includes things such as: purchasing items end of end-of-season event planning and annual engagement opportunities.
  • Works with the Office Admin to ensure all volunteers return the VITA program equipment
  • Provides post-season tax clinics from May to June to maintain volunteer engagement and assist taxpayers.
  • Manage, oversee, and lead the Get Your Refund (GYR) program for virtual tax preparation assistance, including direct supervision of seasonal staff and/or volunteers to operate the program.
  • Serves as backup Site Coordinator for all Southwest VITA sites.


  • Education:
    • Bachelor’s Degree in social work, business, finance, or related field; or 2 years of staff or volunteer management experience
  • Experience:
    • Program management (VITA preferred)
    • Volunteer Management
    • Volunteer Recruitment
    • Tax Preparation
    • Working with and engaging nonprofit organization leadership committees
    • Grant implementation
  • Skills:
    • Written, oral, and technological communication
    • Ability to relate to people of varied economic, racial, ethnic & religious backgrounds
    • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Miscellaneous:
  • A valid driver’s license & proof of insurance


    • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate, and give
    • Effective Communication: Ability to collaborate and effectively communicate through oral, written, and technological means; actively listening, collaborating, and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed
    • Relationship Management:  Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm for UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding
    • Outcome Motivated: Creates and maintains high-performance standards that capitalize on opportunities to build support for Education, Financial Stability, and Health  by developing relationships that drive results
  • Problem-Solving/Critical Thinking: Differentiates between when supervisory input is needed and when it is not; identifies opportunities and develops plans to execute; Identifies problems, gathers facts and appropriate resources to resolve issues
  • Brand Advocate: Conducts themselves in a manner that promotes integrity, trust, and strong ethics, in order to protect the reputation and results of UWGN
  • Initiative and Creativity: Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision
  • Stress Tolerance: Ability to manage stress levels while under strict deadlines by preparing for problems and opportunities in advance; ensure all programs have the materials and volunteers that are needed to ensure the program runs smoothly; ability to remain flexible.
  • Team Player: Works cooperatively and collaboratively with others to achieve collective goals; shows commitment to the team’s purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations 

Environmental Conditions and Physical Demands:

  • Required to work some nights and weekends- primarily January through the end of tax season, however occasionally throughout the year as well.
  • Requires the employee to work externally in the community.  This may require the picking up, transporting, and delivering of supplies throughout Middle Tennessee.  This requires the employee to be able to drive to different locations. 
  • The employee must occasionally lift and/or move up to 40 pounds.  The employee is required to stand, walk, climb, and balance.
  • Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions. 
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Additional Information


United Way of Greater Nashville has competitive salaries and benefits.

How to Apply

 Please complete the application process at:


United Way of Metropolitan Nashville is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


  • Date Posted: October 17, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Start Date: 12/04/2023
  • Working Hours: M - F, ; 8:00-4:30 may have some weekends and nights during tax season