2024 Membership Renewal is now open! Renew your organization’s membership today and take advantage of our early bird special!

United Way of Greater Nashville

VITA Regional Manager

United Way of Greater Nashville


Job Summary

Please note that this position may require nights and weekends during the tax season.

Position Summary:  The VITA Regional Manager contributes to the efforts of United Way of Greater Nashville (UWGN) by continuing to develop and strengthen the Volunteer Income Tax Assistance Program (VITA) throughout Middle TN. The VITA Regional Manager is responsible for ensuring the VITA program has the capabilities of allowing a greater percentage of low to moderate-income individuals and families to utilize the program, by securing the right volunteers, partnerships, and funding, to improve the overall financial stability of residents in Middle Tennessee.

Job Responsibilities

Volunteer Income Tax Assistance (VITA) Tasks

  • Completes IRS certification annually at an advanced or higher level and remains current on all IRS requirements and certifications necessary to implement the VITA program.
  • Evaluate, organize, lead, and supervise the free tax preparation sites in the Middle Tennessee Region to ensure the site has the capabilities to meet the needs of the clients and program requirements.
  • Provide on-the-ground site coordinator leadership and training at new and existing sites annually based on the needs, this may include training the site coordinator, modeling site standards, establishing and setting up sites, stepping in as site coordinator for breaks or absences, etc.
  • Provides leadership by convening partners across the Region to share practices on-site coordination, site setup and management, and volunteer management in collaboration with the other Regional Manager.
  • Completes, coordinates, and if needed, conducts site coordinator training for Middle Tennessee annually in partnership with the Associate Director
  • Corresponds and maintains relationships with the IRS, coalition partners, and community leaders, and follows all IRS federal and state tax preparation requirements with the purpose of gaining continued support and expanding the VITA program.
  • Identifies, communicates, and implements, through collaboration with the financial mobility team, new VITA site locations, partner recruitment outreach, and best practice training procedures for the Middle Tennessee Region.
  • Provides post-season tax clinics from May to October to maintain volunteer engagement and assist taxpayers.
  • Works with the VITA team to develop VITA volunteer and client marketing to distribute to the Middle Tennessee Region.
  • Ensures the UWGN directly managed VITA Site location appropriately meets the needs of the clients, volunteers, and program’s requirements.


  • Education:
    • Bachelor’s Degree in social work, business, finance, or related field; or 4 years relevant experience
  • Experience:
    • Program management (VITA preferred)
    • Volunteer management
    • Tax Preparation
    • Working with and engaging nonprofit organization leadership committees
    • Grant implementation
  • Skills:
    • Written, oral, and technological communication
    • Ability to relate to people of varied economic, racial, ethnic & religious backgrounds
    • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Miscellaneous:
    • A valid driver’s license & proof of insurance


  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate, and give
  • Effective Communication: Ability to collaborate and effectively communicate through oral, written, and technological means; actively listening, collaborating, and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed
  • Relationship Management:  Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm for UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding
  • Outcome Motivated: Creates and maintains high-performance standards that capitalize on opportunities to build support for Education, Financial Stability, and Health by developing relationships that drive results
  • Problem-Solving/Critical Thinking: Differentiates between when supervisory input is needed and when it is not; identifies opportunities and develops plans to execute; Identifies problems, gathers facts and appropriate resources to resolve issues
  • Brand Advocate: Conducts themselves in a manner that promotes integrity, trust, and strong ethics, in order to protect the reputation and results of UWGN
  • Initiative and Creativity: Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision
  • Stress Tolerance: Ability to manage stress levels while under strict deadlines by preparing for problems and opportunities in advance; ensure all programs have the materials and volunteers that are needed to ensure the program runs smoothly; ability to remain flexible.
  • Team Player: Works cooperatively and collaboratively with others to achieve collective goals; shows commitment to the team’s purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations 

Environmental Conditions and Physical Demands:

  • Required to work nights and weekends- primarily January through the end of tax season, however occasionally throughout the year as well.
  • Requires the employee to work externally in the community.  This may require the picking up, transporting, and delivering supplies throughout Middle Tennessee.  This requires the employee to be able to drive to different locations. 
  • The employee must occasionally lift and/or move up to 40 pounds.  The employee is required to stand, walk, climb, and balance.
  • Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions. 

Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation

Additional Information


United Way of Greater Nashville has competitive salaries and benefits.

How to Apply

Please apply at https://www.unitedwaygreaternashville.org/careers/

United Way of Metropolitan Nashville is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law


  • Date Posted: November 17, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Start Date: 12/11/2023
  • Working Hours: M - F, ; 8:00-4:30