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Operation Stand Down Tennessee

Veteran Assessment and Case Manager

Operation Stand Down Tennessee


Job Summary

This position will support all aspects of case management related to Operation Commissary’s food insecurity response and resolution program. S/he will conduct program enrollment and documentation collection; eligibility assessment; needs assessment and service referral; case management and service documentation.  Where indicated by screening and assessment of Veterans with acute behavioral needs, s/he will facilitate immediate referrals to agency behavioral health partners. The CM will continuously work with VA/partner agency staff to develop access to community behavioral health services and resources.  Additionally, this position will provide support to the other program operated by OSDTN as required.

Job Responsibilities

Case Management:

  • Complete a full range of social work/case management activities
    • Enrollment
    • Assessment
      • Behavioral/Mental health interview
        • Warwick-Edinburg Mental Well-being Scale
        • Columbia Suicide Severity Rating Scale
      • Food Insecurity
    • Referral, Liaison/Brokering, Education, and Advocacy
    • Periodic Client engagement
  • Provide virtual and physical support throughout Operation Commissary area of operation to ensure clients’ needs are met, understood, and appropriately managed
  • Through direct assistance and support implement behavioral health action plan for Veterans who are determined “high risk” through initial assessment and screening to secure/maintain access and use of
    • Crisis Intervention Services
    • VA/Community Behavioral Health in and outpatient services
    • Behavioral Health Medication
    • VA/Community based support groups and resources

Resource Identification / Outreach:

  • Identify, establish, and/or maintain contact with key food service/resource providers
  • Identify and/or maintain contact with behavioral and healthcare service/resource providers



  • BSW or BA from four-year college or university: and one to two-year related experience and/or training; or equivalent combination of education and experience. Strong preference for MSW and those candidates with experience with housing and homelessness related social service and resources.
  • Excellent organizational, multi-tasking and time management skills.
  • Ability to motivate clients and staff toward success.
  • Compassionate, energetic and team focused.

Additional Information


We are a mission-driven, yet fun organization!  This position is full-time at 40 hours/week, but with flexiblity.  First year, thirty days of PTO including 12 paid holidays.  Agency pays 50% of employee health costs including BCBST medical, Delta Dental and VSP. Other benefits provided such as 401k and access to other insurance plans.  Come join us!

How to Apply

A resume and cover letter should be submitted to No phone calls please. Selected candidate must pass a drug test and background check.


  • Date Posted: October 11, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 11/07/2022
  • Salary Range: $40,000-$45,000 DOE
  • Working Hours: 40 hrs/week