Goodwill Industries of Middle Tennessee
Training and Certification Programs Coordinator
Goodwill Industries of Middle Tennessee
Job Summary
The purpose of this position is to coordinate training and certification programs for Goodwill clients and employees to help ensure that the vocational and professional needs of the employees and clients are met. This position is responsible for promoting training programs in the community, recruiting participants, delivering training courses, tracking, reporting, and measuring training results, and sourcing and administering grant-funded training programs.
The Training and Certification Programs Coordinator will promote a positive work environment that celebrates our vision, mission, and core values in every action and interaction with team members, donors, customers, management, and persons served.
Job Responsibilities
- Represents and promotes Goodwill Industries in the community with a broad spectrum of organizations and individuals including service providers, government agencies, educational institutions, employers, community leaders, community associations, and potential clients.
- Communicate with Career Solutions staff, Human Resources, Retail and Donations departments, and other staff members and managers to identify training needs of employees’ and clients’ development needs.
- Recommends new services/programs to continually meet employee, community, and client needs.
- Coordinates with the Marketing department to develop and update training recruitment materials and training information content on Goodwill’s website and Giving Matters.
- Coordinates events such as occupational training program orientation and train-the-trainer sessions.
- Partners with subject matter experts and key stakeholders to identify and implement relevant learning solutions for employees and clients.
- Researches and evaluates training software programs to automate the administrative functions of the training and certification programs.
- Works with staff to ensure compliance with organizational processes and grant agreements, including terms of grants, memorandums of understanding, letters of understanding, and any program where Goodwill is reimbursed for services, completing grant closing packages, preparing reports, and working with auditors as needed.
- Conducts job readiness training and provides digital literacy as needed.
- Coordinates and delivers soft skills training for employees and clients.
- Serves as a backup instructor for forklift and other training programs as needed.
- Recommends new ways to conduct business to improve efficiency and reduce costs.
- Develops and maintains training schedule and calendar.
- Maintains training records and reports training outcomes and evaluations to management.
- Respond to and initiate inquiries and schedule interested participants in Goodwill’s training and certification programs.
- Communicates with credentialed training participants to obtain placement and other outcome information.
- Is knowledgeable of and ensures compliance with all company policies and procedures, as well as legal requirements, at all times.
- Demonstrates regular, reliable attendance, as defined in Goodwill’s attendance policy.
- Valid Driver’s License and proof of Insurance, and must be able to travel using their personal vehicle to assigned locations (mileage reimbursement).
- Performs other duties as assigned by management.
Qualifications
Education
- A bachelor’s degree with a major in business administration, adult education, rehabilitation services, human services, or a related field is required OR an Associate’s degree and at least 3 years of related experience.
Experience
- Two plus years experience as a career counselor, job specialist, case manager, etc.
- Proven experience in adult instructional and learning theory and principles.
Knowledge/Skills
- Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed, such as Caseworthy.
- Able to market Goodwill services to employers, referral sources, and potential clients.
- Demonstrated knowledge of vocational rehabilitation philosophies, procedures, and practice.
- Strong written and oral communication skills including the ability to be able to communicate effectively with internal and external customers.
- Able to coordinate and schedule multiple activities, projects, and work schedules
- Able to learn new processes quickly and possess strong organizational skills.
- Strong customer service and interpersonal skills.
- Strong time-management skills and must be able to pay attention to detail.
- Able to establish and maintain contacts in the community.
Preferred Education/Experience/Knowledge & Skills/ Certifications & License
- A bachelor’s degree in adult education, rehabilitation services, human services, or a related field is preferred.
- Knowledge of competency assessment.
- Knowledge of best practices and standards in adult training
Additional Information
Benefits
Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program
How to Apply
Please apply via our Workday system using the link below:
Details
- Date Posted: October 1, 2024
- Type: Full-Time
- Job Function: Analytics / Evaluation
- Service Area: Community Development
- Salary Range: $54,000-$68,000
- Working Hours: 40 hrs/wk; M-F, 7:30am - 4:00pm