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Andrew Jackson Foundation

Ticket Sales Associate

Andrew Jackson Foundation

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Job Summary

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities, and to inspire citizenship through experiencing the life and unique impact of Jackson.

Position Overview:

This is a part-time, up to 15-29 hours a week, position that supports the various aspects of Andrew Jackson’s Hermitage ticketing sales and customer service.

Job Responsibilities

Essential Job Functions:

· Process single ticket purchases in person, or scan pre-paid tickets in a helpful, friendly, accurate and timely manner

· Be aware of and provide current information to all patrons in a proactive manner for all events at Andrew Jackson’s Hermitage

· Support AJF customer service policies by solving patron problems and special needs in a courteous and diplomatic manner

· Staff Ticket Office which includes ticket sales, will-call, ticket scanning, up-sells for wagon tours or breezeway assignments to provide customers advance information and answer questions in line.

· Responsible for accurate sales reconciliation

· Participate in all training sessions in a positive, willing and thoughtful manner

· Other duties as assigned.

Qualifications

Qualifications:

· Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment

· Ability to complete all tasks on schedule, thoroughly and accurately

· Excellent customer service skills required

· Computer experience in Microsoft Word, Excel and Tessitura desired

· Willing to work flexible hours – evenings and weekends required

· Previous ticket office experience a plus

Additional Information

Benefits

40% Museum Store discount

Eligible to participate in 401(k) program after 1-year/1000 hours of employment.

How to Apply

Send letter of interest and resume to jobs@thehermitage.com.

Details

  • Date Posted: July 12, 2021
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Arts / Culture
  • Working Hours: variable days including weekends