Join CNM as a member for 2021! Explore our membership benefits here.

Center for Nonprofit Management

Temporary Education Support

Center for Nonprofit Management

Apply

Job Summary

Part-Time Temporary Education Support

The Center for Nonprofit Management is hosting online workshops for the foreseeable future, and we are looking for an enthusiastic part-time employee who can offer remote support for our Education Department. To view our workshop offerings, you may click here.

Job Responsibilities

Job Description: We are looking for someone who can ensure that our online offerings are smooth, ensuring the optimal learning environment for both our facilitators and our participants. This includes offering support to our facilitators with using Zoom as an online learning platform, preparing before and after all of our workshops, in addition to being a liaison between the facilitators and our education department. This job would also include other support to the Education Department, from running reports, updating our website, and anything else that may arise. This is a temporary role which would be approximately 10 hours a week.

The skills we are looking for include:

  • Customer Support –
    • This is an outward-facing customer service role, so we need you to be patient, supportive, engaging and professional
    • You will be the point of contact for participants when they are having tech issues or who have questions
    • These are business-professional phone calls. Please wear business casual attire.
    • You must arrive 5 – 10 minutes early. You cannot be late.
    • We expect you to be available for the entire workshop timeframe.
  • Zoom Expert –
    • Well-acquainted with using Zoom and all of its capabilities. This includes the following:
    • Understanding the difference between role of Host, Co-Hosts and participants
    • Understanding how to create and launch polls
    • How to manage participants (mute, re-name, merge audio & video)
    • Flexible and can troubleshoot tech problems that arise
  • Technology & Environment –
    • Minimal background noise
    • Needs a device (computer, smart phone) that has video and audio capabilities to interact with the group. Please note that many desktops do not have video and audio capabilities built in.
    • For the video and audio to work, it is highly recommended that they use internet with at least 10 mg upload capability
    • Click on this meeting link to ensure Zoom is ready on your device. Watch this 53 second video from Zoom to learn more.
  • Requirements:
    • At least 2 years of vocational school / college
    • Fluent in speaking and writing English
    • 2 + Years in customer service
    • Ability to problem-solve in the moment

Additional Information

How to Apply

Interested? Please send your resume and a brief explanation of your interest in this position to Education Manager, Alison Coleman, at alison@cnm.org.

 

Details

  • Date Posted: February 17, 2021
  • Type: Contract / Temp
  • Job Function: Administrative
  • Service Area: Community Development
  • Salary Range: $20/hr
  • Working Hours: Up to 10 hours/weekly