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Nashville Symphony

Technical Support Specialist

Nashville Symphony

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Job Summary

The Technical Support Specialist works directly with Nashville Symphony staff to meet their IT needs, including hardware, software and systems access.

Job Responsibilities

  • Establish and maintain end-user domain accounts and assign security privileges; ensure that end-user access to available systems is maintained.
  • Install and configure end-user hardware and peripheral devices; set up hardware and software to assist with the special needs of other departments or rental clients.
  • Ensure network systems security and integrity; monitor systems usage, performance, and security logs; report policy infractions to supervisor; recommend changes to IT policies, procedures, and systems.
  • Provide diagnostic support to staff for answering hardware-related and application software questions; receive, prioritize, document and resolve end-user help requests; maintain a high level of end-user satisfaction.
  • Establish preventative maintenance and diagnostic programs for all system components; upgrade components and application software.
  • Maintain and update documentation and software licensing information.
  • Work as a team member to support organization-wide IT needs.

Qualifications

Education & Experience

  • Bachelor’s degree or equivalent from a four-year university/college or technical school, or equivalent combination of education and experience.

Knowledge, Skills and Abilities

  • Must have working administrative knowledge of Microsoft Active Directory, Microsoft 365, Group Policy, Windows Server, Windows, and MacOS.
  • Working administrative knowledge of Hyper-V virtual environments, SQL Server, networking, firewalls, multi-factor authentication, VOIP telephone, Microsoft Azure, and Wi-Fi is preferred.
  • Experience providing customer care and help desk support for workforce and mission-critical applications.
  • Excellent customer service that demonstrates ability to listen, analyze technical issues, identify solutions or know where to research solutions, and resolve issues on a timely and helpful basis.
  • Ability to work independently and use independent judgment while keeping supervisor informed of work activity and issues.
  • Excellent written and verbal communications skills, including the ability to translate technical terminology into lay terms.
  • Ability to work as a team member with a proactive, positive, and helpful attitude in developing creative responses and solutions to needs and issues, and the ability to provide knowledge to others in order to improve the overall computer-assisted work process.
  • Ability to maintain the strictest of confidence.
  • From time to time, ability to work flexible hours depending on operational needs of the staff or required maintenance of systems.
  • A good sense of humor, appreciation of the arts, and global perspective is an added plus.

Additional Information

Benefits

  • Medical insurance, dental insurance, vision insurance, life insurance, long-term disability, short-term disability and flex spending
  • Paid parking
  • 14 paid holidays / two weeks PTO (10 business days) / 4 personal days
  • 403(b) match

How to Apply

Apply at https://smrtr.io/97nt3

Details

  • Date Posted: May 19, 2022
  • Type: Full-Time
  • Job Function: Information Technology
  • Service Area: Arts / Culture