Meet our 2022 Salute to Excellence Finalists!

Nashville Symphony

Technical Support Specialist

Nashville Symphony


Job Summary

The Technical Support Specialist works directly with Nashville Symphony staff to meet their IT needs, including hardware, software and systems access.

Job Responsibilities

  • Establish and maintain end-user domain accounts and assign security privileges; ensure that end-user access to available systems is maintained.
  • Install and configure end-user hardware and peripheral devices; set up hardware and software to assist with the special needs of other departments or rental clients.
  • Ensure network systems security and integrity; monitor systems usage, performance, and security logs; report policy infractions to supervisor; recommend changes to IT policies, procedures, and systems.
  • Provide diagnostic support to staff for answering hardware-related and application software questions; receive, prioritize, document and resolve end-user help requests; maintain a high level of end-user satisfaction.
  • Establish preventative maintenance and diagnostic programs for all system components; upgrade components and application software.
  • Maintain and update documentation and software licensing information.
  • Work as a team member to support organization-wide IT needs.


Education & Experience

  • Bachelor’s degree or equivalent from a four-year university/college or technical school, or equivalent combination of education and experience.

Knowledge, Skills and Abilities

  • Must have working administrative knowledge of Microsoft Active Directory, Microsoft 365, Group Policy, Windows Server, Windows, and MacOS.
  • Working administrative knowledge of Hyper-V virtual environments, SQL Server, networking, firewalls, multi-factor authentication, VOIP telephone, Microsoft Azure, and Wi-Fi is preferred.
  • Experience providing customer care and help desk support for workforce and mission-critical applications.
  • Excellent customer service that demonstrates ability to listen, analyze technical issues, identify solutions or know where to research solutions, and resolve issues on a timely and helpful basis.
  • Ability to work independently and use independent judgment while keeping supervisor informed of work activity and issues.
  • Excellent written and verbal communications skills, including the ability to translate technical terminology into lay terms.
  • Ability to work as a team member with a proactive, positive, and helpful attitude in developing creative responses and solutions to needs and issues, and the ability to provide knowledge to others in order to improve the overall computer-assisted work process.
  • Ability to maintain the strictest of confidence.
  • From time to time, ability to work flexible hours depending on operational needs of the staff or required maintenance of systems.
  • A good sense of humor, appreciation of the arts, and global perspective is an added plus.

Additional Information


  • Medical insurance, dental insurance, vision insurance, life insurance, long-term disability, short-term disability and flex spending
  • Paid parking
  • 14 paid holidays / two weeks PTO (10 business days) / 4 personal days
  • 403(b) match

How to Apply

Apply at


  • Date Posted: May 19, 2022
  • Type: Full-Time
  • Job Function: Information Technology
  • Service Area: Arts / Culture