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Thistle Farms

Systems Specialist

Thistle Farms


Job Summary

The Systems Specialist is responsible for optimizing and managing the technical support and working flow of software systems that support the functions of the social enterprise and warehouse management at Thistle Farms. By joining our mission-driven organization, you will play a pivotal role in driving operational efficiency, maintaining inventory accuracy, and contributing to the overall success of our socially impactful initiatives. The position serves as the liaison between various departments including Body and Home Operations, Manufacturing and Logistics, Business Development, Café, and IT, maintaining relationships both internally and externally and ensuring clear communication and support.

Job Responsibilities

Order System Management:

  • Implement an efficient order management process from sales order entry to fulfillment, ensuring timely and accurate processing.
  • Collaborate with sales and customer service teams to optimize order workflows and resolve any order-related issues promptly.
  • Monitor order status, track fulfillment progress, and communicate order updates to relevant stakeholders.
  • Oversee Order Manager software configuration and maintenance.
  • Troubleshoot system-related challenges with customer service issues communication tracker and escalate status to supervisor.
  • Perform routine updates and patches to ensure the systems are running with the latest features and security enhancements.

Warehouse System Management:

  • Lead the implementation and maintenance of warehouse management systems (WMS) to optimize inventory control and warehouse operations.
  • Train employees on system usage and troubleshoot system-related challenges.
  • Administration support for WMS (onboarding and off-boarding employee access, implementation of new locations, etc.)
  • Perform routine updates and patches to ensure the systems are running with the latest features and security enhancements.

Point of Sales & all E-commerce Administration and Training:

  • Manage the setup, administration configuration, and maintenance of the Shopify and Square platforms.
  • Monitor system health, performance, and security, promptly addressing any issues that arise – working with IT and E-commerce Manager
  • Perform routine updates and patches to ensure the systems are running with the latest features and security enhancements.
  • Develop and maintain integrations between Shopify, Square, and other third-party systems (e.g., Extensiv, order manager, and inventory management tools).
  • Implement automation workflows to streamline processes, reduce manual intervention, and enhance operational efficiency.

Continuous Process Improvement:

  • Identify opportunities for process optimization, automation, and standardization across the order-to-warehouse process.
  • Implement best practices to enhance operational efficiency and reduce lead times.

Hardware Technology Integration & Training:

  • Responsible for purchasing, inventory, set up, and maintenance of WSM hardware scanners
  • Responsible for training the training of all WSM hardware scanners

Software Technology Integration & Training:

  • Collaborate with the IT team to integrate order management and warehouse systems with other enterprise systems (e.g., CRM, finance).
  • Ensure data integrity and security across all integrated systems with the support of IT
  • Conduct training sessions to familiarize employees with system functionalities and procedures – identifying all employees that need access and training for social enterprise software and hardware systems

Software Systems Include, but are not limited to:

  • Extensiv (Skubana, Topshelf), StockIQ, Monday.com, Shopify, Square, Hubspot


  • Bachelor’s degree in supply chain management, computer science, or equivalent experience.
  • A minimum of 3 years of experience in order management and warehouse systems in a manufacturing environment.
  • Strong analytical skills with the ability to interpret data, troubleshoot systems, and make data-driven decisions.
  • Demonstrated experience in planning and process optimization and continuous improvement methodologies (e.g., EOS, Lean, Six Sigma).
  • Excellent communication and leadership skills to collaborate effectively with cross-functional teams.
  • Knowledge of social enterprise principles and practices is preferred.
  • Passion for sustainability, social impact, and contributing to community development.
  • Willingness to develop job skills training
  • Provide feedback
  • Complete all work assignments in a timely manner

Additional Information


  • Contributory medical, dental, and vision plans/ 401k.
  • Paid Days Off (you will be entitled to paid time off in accordance with the Company’s
  • Vacation policy)
  • Typically 10 paid holidays per year and closed the week between Christmas and New Year’s Day, subject to change annually.

How to Apply



  • Date Posted: September 29, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Salary Range: $56,500-$67,800