The Arc Williamson County

Support Coordinator-Full Time

The Arc Williamson County

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Job Summary

Assisting families with navigating Katie Beckett Part B Waiver Services, foster families to navigate Tennessee Strong Families HRA benefit, and working with families through the Family Support Program.

Job Responsibilities

The Support Coordinator will be responsible for:

  • Katie Beckett Part B (Children with Intellectual/Developmental Disabilities and/or high medical needs)
  • Case Management Duties and Processes for children including
  • Initial contact upon enrollment
  • Service Initiation
  • Ongoing phone contacts monthly, two face-to-face visits per year
  • Yearly reassessment of the Level of Care
  • Yearly planning meetings and annual updates to the Person-Centered Support Plan (PCSP)
  • Assist families with accessing Healthcare Reimbursement Account (HRA) Benefits through Inspira
  • Maintain records within the Therap system and Dropbox
  • All families are in Williamson County
  • For Tennessee Strong Families cases (Children with Intellectual/Developmental Disabilities who are in DCS Custody)
  • Eligibility determinations
  • Developing a PCSP outlining a general description of the child’s needs and updating it annually.
  • Maintain records in Sharepoint and Dropbox
  • Maintain contact with the foster family as set forth by the Department of Disability and Aging (currently one phone contact per month and two face-to-face visits per year).
  • Working with the DCS Case manager and attending Child and Family Team meetings to ensure service goals are aligned and to review the status of services/supports paid through the HRA Account.
  • Assist the foster family in resolving issues related to the use of the HRA debit card and reimbursement claims, including direct contact with the HRA vendor as warranted. 
  • Two face-to-face visits per year.  Most live in Williamson County.  There are a few in Rutherford and Dickson but any new cases will be in Williamson County only.
  • Family Support
  • Identify eligible families and with their participation, determine their needs and preferences
  • Develop a written plan for the delivery and payment of services
  • Maintain a waiting list spreadsheet of contacts
  • Work with families to get documentation for reimbursement
  • Review invoices within 7 days of receipt for completeness and reimburse by direct deposit or check
  • Maintain the Family Support Quickbooks account
  • Maintain the Family Support Reimbursement Spreadsheet and submit claims monthly
  • Maintain records per DDA contract
  • Maintain local Family Support Council (quarterly meetings)
  • Assist with service coordination for all families
  • Prepare records for the annual FAR Review
  • Complete proposal for Family Support Program every 3 years
  • All families are in Williamson County.

Qualifications

The ideal candidate will have a strong background in service coordination, excellent verbal and written communication skills, and a working knowledge of Microsoft Office and relevant database systems (therapy preferred). A bachelor’s degree in a human services field is preferred, though relevant experience may be considered in lieu of formal education. Reliable transportation with valid insurance is required.

This position requires flexibility, professionalism, and a commitment to person-centered practices. While the role is primarily office-based, there is flexibility for remote work after the training and probation period, along with occasional travel for meetings, visits, and training sessions.

  • Bachelor’s Degree and two years of relevant experience.
  • MUST be self-motivated.
  • Familiarity with QuickBooks is a huge plus.
  • Any Spanish Language is a huge plus.

Additional Information

Benefits

  • Paid vacation/sick leave accrued monthly from the first day of employment
  • 12 paid holidays
  • Extremely flexible.  An employee sets their own schedule—Work from Home possible.
  • .655/mile reimbursement for travel

How to Apply

Email resume to katy.clouse@thearcwc.org

Details

  • Date Posted: February 2, 2025
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Children / Youth
  • Start Date: 02/27/2025
  • Salary Range: $50,000-$55,000
  • Working Hours: 40 hours/week