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Murfreesboro Cold Patrol

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Street Outreach Worker

Murfreesboro Cold Patrol


Job Summary

The Street Outreach Worker will be responsible for establishing rapport and building relationships with individuals experiencing homelessness, and serving as a primary point of contact for both those experiencing homelessness and community partners for community outreach needs. This individual will collaborate with local emergency response teams, service providers, volunteer teams, and other organizations to work in the best interest of those experiencing homelessness as they access needed resources and supports. The ideal candidate for this position will also use creative and collaborative techniques for rapid rehousing and offer comprehensive case management to minimize the impact of homelessness on both individuals and families. They will strategically work with community partners and MCP volunteers to end the revolving door of homelessness through outreach, advocacy, and resource support.

Job Responsibilities

• Visiting and maintaining relationships with individuals experiencing homelessness, volunteers, and community partners on a regular basis throughout the week

• Making contact and building relationships with individuals and families experiencing homelessness while providing a quick turnaround on resources, warm handoff to referrals, and comprehensive outreach support to move individuals from the streets to a sustainable next step

• Work with street outreach teams in evidence-based practices and measure outcomes for success

• Creatively networking to find opportunities for housing and other critical services in an environment with limited resources

• Provide comprehensive case management, treatment planning, and oversight for all clients (quickly and effectively overcoming obstacles, accessing critical resources, goal setting, helping establish a support system, etc.)

• Assisting clients as they navigate application processes, obtain and provide necessary documentation for financial assistance and housing; evaluate applicant information against program eligibility criteria

• Helping eligible clients apply for and obtain disability and other resources as applicable

• Maintaining consistent communication with clients both by phone and in person

• Equipping persons living without shelter with supplies to stay safe (hygiene supplies, sanitizer, cleaning materials, food, water, clothing, PPE, etc.)

• Effectively delegate responsibilities that are volunteer-appropriate and ensure follow-up

• Attending weekly outreach and community meetings to effectively advocate for those we serve and encourage strong communication between outreach volunteers and community partners

• Keep up-to-date case notes in Charity Tracker (the community HMIS system) when working with clients and distributing donations

• Assisting individuals in filing disability claims and ensuring clients do not fall through the cracks while making external referrals

• Complete all monthly tracking and grant requirements in a timely manner

• Transporting individuals as needed

• Telling the story of the organizationational collaborative in an ethical and strengths-based way through newsletters, blogs, and managing social media accounts

• Other responsibilities as needed


• Bachelors (Master’s strongly preferred) degree in mental health related field (social work, psychology, etc.) AND two years of direct service with individuals experiencing homelessness and poverty preferred OR any equivalent combination of experience/education from which comparable knowledge, skills and abilities have been gained

• Established history of successful volunteer management and demonstrated competency in working with community partners

• Demonstrated patience, kindness, and compassion for individuals who have experienced trauma and who may struggle with intensive mental and physical health needs, addiction, and behavioral health issues

• Alignment with the Mission Statement and Core Values of the organizations in the collaborative

• Valid driver’s license and insured vehicle and clean driving record

• Trustworthiness and transparency

• Experience in homeless outreach or homeless services and/or case management in a related field is required

• Self motivated and able to work independently while remaining organized and meeting deadlines

• Knowledge of evidence-based practices including Trauma-Informed Care, Strengths-based approaches, and Motivational Interviewing

• Strong communication skills- written, verbal, and interpersonal communication

• Proficiency in basic computer skills and data tracking and management

• Detail-oriented • Ability to collaborate well with others and be a strong team player

• Care and concern for the unity and well-being of the organizational collaborative

Additional Information


Monthly insurance stipend, PTO

How to Apply

Please email a cover letter and resume to our Executive Director, Amber Hampton, via email at


  • Date Posted: January 5, 2021
  • Type: Full-Time
  • Job Function: Clinician
  • Service Area: Social / Human Services
  • Salary Range: $35,000-$40,000
  • Working Hours: 40 hrs/week