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Sexual Assault Center

Statewide Hotline Specialist

Sexual Assault Center

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Job Summary

Provide coverage for TN Statewide Sexual Assault Hotline

The Sexual Assault Center operates Tennessee’s Statewide Sexual Assault Hotline, recently launched in July 2020. We are looking for team members who want to be a part of building this critical resource for Tennesseans. If you are passionate about providing excellent service and support to survivors in crisis and building a culturally responsive resource to help survivors feel seen and heard, please apply to join our team!

Job Responsibilities

Major Duties and Responsibilities:

Statewide Hotline Coverage – 92%

  • Provide on-call and chat based coverage for the Statewide Hotline
  • Stay up-to-date on SAC’s and statewide services and procedures
  • Work with hotline callers to ensure their safety and provide necessary crisis interventions
  • Connect callers with the most appropriate and culturally responsive resources available
  • Coordinate emergency services for suicidal callers and/or clients in immediate danger
  • Collect and record data for each hotline intervention handled
  • Encourage mutual accountability with hotline team and coordinate shift transitions
  • Enhance current statewide directory to improve and diversify resources offered to callers
  • Research existing local hotlines to develop new partnerships and expand hotline coverage

Administrative Tasks & Training – 8%

  • Participate in on-going training and professional growth activities
  • Stay current with administrative duties

Qualifications

Educational Requirements:

There are no formal education requirements, but a bachelor’s degree in a human service related field is preferred. At least 1 year of relevant crisis services experience preferred. This role is ideal for someone just entering the workforce or returning to the workforce with excellent communication, assessment, and intervention skills but limited experience and education. All ages, including older job seekers, are encouraged to apply

Desired Qualifications:

  • Bilingual candidates preferred
  • Familiarity with sexual assault dynamics, trauma informed response, and crisis intervention is required
  • Excellent communication and customer service skills
  • Comfort assessing and intervening in crisis situations is required
  • Ability to be organized and detail oriented while being flexible is required
  • Ability to work independently and among teams is required
  • Understanding of culturally responsive care and experience working with diverse communities and in marginalized populations is strongly preferred
  • Desire to be part of a growing and changing team

Job Type:

Part-Time/hourly; rotational schedule including nights and weekends. Requirement to be based in the greater Nashville area. Position will be 98% remote with exceptions for in person training and team meetings. Due to remote nature, comfort with digital and video based communications is a must.

Additional Information

Benefits

N/A

How to Apply

Send Cover Letter and Resume to:

Alex Skarzynski

Statewide Hotline Coordinator

Sexual Assault Center

101 French Landing

Nashville, TN 37228

Email askarzynski@sacenter.org

Details

  • Date Posted: April 13, 2021
  • Type: Part-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Start Date: 05/03/2021
  • Working Hours: Part-time, rotational schedule to include nights and weekends