Congratulations to the 2021 Salute to Excellence finalists!

Sexual Assault Center

Statewide Hotline Specialist (Training/Volunteer Specialist)

Sexual Assault Center


Job Summary

To work the TN Statewide Sexual Assault Hotline, develop/present hotline trainings, and assist with the volunteer network.

Job Responsibilities

Major Duties and Responsibilities:

Statewide Hotline Coverage – 80%

  • Provide on-call and chat based coverage for the Statewide Hotline
  • Stay up-to-date on SAC’s and statewide services and procedures
  • Work with hotline callers to ensure their safety and provide necessary crisis interventions
  • Connect callers with the most appropriate and culturally responsive resources available
  • Coordinate emergency services for suicidal callers and/or clients in immediate danger
  • Collect and record data for each hotline intervention handled
  • Encourage mutual accountability with hotline team and coordinate shift transitions
  • Enhance current statewide directory to improve and diversify resources offered to callers
  • Conduct a statewide environmental scan of resources that are available to victims and survivors of sexual assault
  • Update a needs assessment that describes sexual assault short term, crisis intervention needs throughout the state based on geographic location (East, Middle, and West Tennessee)
  • Participate in on-going community relationships with programs across Tennessee
  • Research existing local hotlines to develop new partnerships and expand hotline coverage

Training and Volunteer Management – 15%

  • Enhance current hotline training manual and training process
  • Stay up-to-date on latest developments in trauma informed procedures, crisis intervention, and other hotline related skills
  • Create training materials to onboard new hotline staff and supplement the continued education of current staff
  • Develop digital and other training measures focused on increasing accessibility and flexibility of training program 
  • Recruit, engage, and retain an active volunteer base
  • Organize recurring volunteer training opportunities
  • Bring awareness to the hotline through outreach activities

Administrative Tasks & Training – 5%

  • Participate in on-going training and professional growth activities
  • Stay current with administrative duties


Educational Requirements:

  • Minimum of a bachelor’s degree that encompasses skills of research and data evaluation.
  • Graduation from an accredited college or university with a bachelor’s degree in a human service related field is preferred.
  • At least 1 years of relevant crisis services experience preferred.
  • Relevant professional experience can be in lieu of educational requirements.

Desired Qualifications:

  • Familiarity with sexual assault dynamics, trauma informed response, and crisis intervention is required
  • Excellent communication and customer service skills
  • Comfort assessing and intervening in crisis situations is required
  • Knowledge of designing and implementing learning and skill building opportunities
  • Comfort with public speaking, training, and presentation skills
  • Experience engaging and organizing volunteers
  • Ability to be organized and detail oriented while being flexible is required
  • Ability to work independently and among teams is required
  • Possession of excellent relationship building skills is required
  • Understanding of culturally responsive care and experience working with diverse communities and in marginalized populations is strongly preferred
  • Bilingual candidates preferred
  • Desire to be part of a growing and changing team

Full-Time/salary; rotational schedule including nights and weekends. Requirement to be based in the greater Nashville area. Position will be 80% remote with the expectation of 20% of time spent on site at Sexual Assault Center. Due to remote nature, comfort with digital and video based communications is a must.

Additional Information


As a Full-time/salaried employee, the full package of medical, dental, and vision insurance, in addition to retirement and additional benefits are available.

How to Apply

Send Cover Letter and Resume to:

Earnestine Sangster

HR Manager

Sexual Assault Center

101 French Landing

Nashville, TN 37228



  • Date Posted: June 29, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Start Date: 07/15/2021
  • Salary Range: $16.35/hour
  • Working Hours: Rotational schedule including nights and weekends.