Sexual Assault Center
Statewide Hotline Specialist (Training/Volunteer Specialist)
Sexual Assault Center
Job Summary
To work the TN Statewide Sexual Assault Hotline, develop/present hotline trainings, and assist with the volunteer network.
Job Responsibilities
Major Duties and Responsibilities:
Statewide Hotline Coverage – 80%
- Provide on-call and chat based coverage for the Statewide Hotline
- Stay up-to-date on SAC’s and statewide services and procedures
- Work with hotline callers to ensure their safety and provide necessary crisis interventions
- Connect callers with the most appropriate and culturally responsive resources available
- Coordinate emergency services for suicidal callers and/or clients in immediate danger
- Collect and record data for each hotline intervention handled
- Encourage mutual accountability with hotline team and coordinate shift transitions
- Enhance current statewide directory to improve and diversify resources offered to callers
- Conduct a statewide environmental scan of resources that are available to victims and survivors of sexual assault
- Update a needs assessment that describes sexual assault short term, crisis intervention needs throughout the state based on geographic location (East, Middle, and West Tennessee)
- Participate in on-going community relationships with programs across Tennessee
- Research existing local hotlines to develop new partnerships and expand hotline coverage
Training and Volunteer Management – 15%
- Enhance current hotline training manual and training process
- Stay up-to-date on latest developments in trauma informed procedures, crisis intervention, and other hotline related skills
- Create training materials to onboard new hotline staff and supplement the continued education of current staff
- Develop digital and other training measures focused on increasing accessibility and flexibility of training program
- Recruit, engage, and retain an active volunteer base
- Organize recurring volunteer training opportunities
- Bring awareness to the hotline through outreach activities
Administrative Tasks & Training – 5%
- Participate in on-going training and professional growth activities
- Stay current with administrative duties
Qualifications
Educational Requirements:
- Minimum of a bachelor’s degree that encompasses skills of research and data evaluation.
- Graduation from an accredited college or university with a bachelor’s degree in a human service related field is preferred.
- At least 1 years of relevant crisis services experience preferred.
- Relevant professional experience can be in lieu of educational requirements.
Desired Qualifications:
- Familiarity with sexual assault dynamics, trauma informed response, and crisis intervention is required
- Excellent communication and customer service skills
- Comfort assessing and intervening in crisis situations is required
- Knowledge of designing and implementing learning and skill building opportunities
- Comfort with public speaking, training, and presentation skills
- Experience engaging and organizing volunteers
- Ability to be organized and detail oriented while being flexible is required
- Ability to work independently and among teams is required
- Possession of excellent relationship building skills is required
- Understanding of culturally responsive care and experience working with diverse communities and in marginalized populations is strongly preferred
- Bilingual candidates preferred
- Desire to be part of a growing and changing team
Full-Time/salary; rotational schedule including nights and weekends. Requirement to be based in the greater Nashville area. Position will be 80% remote with the expectation of 20% of time spent on site at Sexual Assault Center. Due to remote nature, comfort with digital and video based communications is a must.
Additional Information
Benefits
As a Full-time/salaried employee, the full package of medical, dental, and vision insurance, in addition to retirement and additional benefits are available.
How to Apply
Send Cover Letter and Resume to:
Earnestine Sangster
HR Manager
Sexual Assault Center
101 French Landing
Nashville, TN 37228
Email HumanResources@sacenter.org
Details
- Date Posted: June 29, 2021
- Type: Full-Time
- Job Function: Other
- Service Area: Health (Physical, Mental)
- Start Date: 07/15/2021
- Salary Range: $16.35/hour
- Working Hours: Rotational schedule including nights and weekends.