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Social Worker-Home & Community-Based Services


Job Summary

Position Description

This position located in the Department of Social Services performs professional, administrative, and direct duties involved in assisting individuals and families who may experience increasingly complex and diverse needs through our Home and Community Based Services Unit. The position works with all populations, but primarily disabled, elderly individuals and their families and individuals caring for their loved ones. Metro Social Services also assists customers with navigating the system and obtaining the necessary information, documents, resources, and case management services as well to assist customers in maintaining their independence and economic stability.

Metropolitan Social Services is a trauma informed care organization who is in the business of assisting Nashvillians who are experiencing hardships. Service areas include but may not be limited to counseling, information, and referral-, short- and long-term case management, home and community-based services, mental health services and other assistance. If you can juggle several tasks at once, if you are committed to assisting people from initial contact through crisis to self-sufficiency, you might want to consider a career with Metro Social Services.

Job Responsibilities

Typical Duties


  • Responsible for assessing eligibility of customers according to established agency policies and procedures for services.
  • Responsible for providing information and referral services to customers and the public in a courteous and timely manner.
  • Responsible to provide customers with information to enable them to understand and use the program’s services and to understand any conditions for the continuation of services.
  • Provides short-term or long-term supportive case management services to all customers.
  • Makes home visits to customers’ homes and/or other agencies/locations within the community and/or designated co-located partnership sites.
  • Provides customers with the information that enables them to utilize the programs’ services to best address their needs, provide customers with information to enable them to understand and use the program’s services and to understand any conditions for the continuation of services.
  • Provides research for customers to receive appropriate services.
  • Responsible for coordinating services, planning, and maintaining ongoing contact with customers for completion of services.
  • Responsible for handling wellness checks for customers via telephone and in person.
  • Responsible for entering data into the case management system accurately and within a timely manner as established by Department policies and procedures.
  • Responsible for submitting monthly reports.
  • Performs concise, comprehensive social assessments and developing service plans based on the customers’ individual needs.
  • Responsible for working with the Conservatorship program and providing the necessary supportive services to customers.
  • Responsible for developing the strong supportive service plan of action for the individuals and or families receiving the services that will assist them in maintaining independence or in the home with support.
  • Completes a detailed Social comprehensive assessment and all needed documentation and forms completely, accurately and in a timely and ongoing manner to monitor progress.
  • Identifies, arranges, and/or coordinates services to assist customers with daily living in their homes.
  •  Provides services to assist customers with daily living in their homes and to better their quality of life.
  •  May provide services to assist customers with daily living in their homes and to better their quality of life.
  • Responsible for attending community events virtually or in-person.


Minimum Qualifications

Bachelor’s degree in Social Work from an accredited college or university.
*No substitution*

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities


  • Experience or knowledge of Mental Health, Home and Community Based Services, Homeless, Trauma, Elderly & Disabled, Veterans and the issues
  • Must be self-directed, show initiative and be comfortable working independently and as a team
  • Experience working with diverse populations including mental health concerns
  • Skilled in interviewing, making case assessment, counseling, and assisting clients in goal formulation and realizations and case referrals
  • Experience and/or knowledge of the Two-Generation approach, Advanced Childhood Effects (ACES) and Trauma Informed care
  • Knowledge of community resources and services they provide to support the needs of the customers

We are an equal opportunity employer that values diversity at all levels.  All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA accommodations should be directed to HR at 615-862-6640. 

Additional Information


Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week.  Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days.  Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment.  Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Medical:  Choice of two plans; Metro pays 75% of premium
Dental:  Choice of two plans; Metro pays for single coverage
Basic Life:  $50,000 basic term life coverage; Metro pays 100% of premium
Pension:  Formula-driven pension; 100% Metro funded; 10 year vesting for new employees
Paid Family Leave:  Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity:  Annual bonus beginning after 5 years of service; increases annually up to 20 years
Work Life/ Employee Assistance Program:  Wide variety of counseling, referral and consultation services provided free
Other*:  In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro
Paid leave:  (Full-time employees)

  • Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department’s human resources office)
  • Holidays: 11 holidays per year (For Non Civil Service departments, contact the department’s human resources office)
  • Sick leave: 12 days of sick leave per year
  • Other leaves: Judicial leave, military leave, bereavement leave

*See the Human Resources webpage for more details and optional benefits at

How to Apply


  • Date Posted: May 11, 2022
  • Type: Full-Time
  • Job Function: Program Management
  • Service Area: Government
  • Salary Range: $45,547.49 - $52,379.43 Annually