Safe Haven Family Shelter

Shelter Services Manager

Safe Haven Family Shelter

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Job Summary

The Shelter Services Manager helps to facilitate the overall sheltering programming for the agency by developing and maintaining hotel partnerships, and supporting staff and families as it relates to their temporary hotel stays. The Shelter Services Manager serves on the Program Leadership Team of Safe Haven Family Shelter. The Shelter Services Manager is the main contact and point person for issues related to families in temporary shelter.

Job Responsibilities

  • Helps to develop policies and procedures for sheltering locations ensuring a safe and inviting sheltering experience for residents and staff.
  • Promptly responds to client issues in the hotel, assisting hotel staff, case managers, and other supervisors in bringing issues to resolution.
  • Develop and maintain relationships with hotel partners for the purpose of sheltering clients.
  • Coordinates hotel move-ins and exits.
  • Assist with billing and invoices for hotel stays.
  • Develops and implements a comprehensive onboarding program for Family Advocates ensuring they have the training necessary for their role.
  • Meets bi-weekly with Family Advocates for supervision.
  • Serve as the point person and main contact for hotel partners.
  • Maintains accurate data regarding hotel and shelter availability, overseeing move-ins and move-outs.
  • Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Participate in regular staff meetings, staff training programs, and supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
  • Adhere to agency policy, procedures, and the professional code of ethics.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree in social services or related field preferred
  • Three years of experience in homelessness and/or sheltering services.
  • Knowledge and understanding of working in a Trauma Informed Care Environment. 
  • Demonstrated knowledge of sheltering services and best practices.
  • Ability to build and maintain external partner relationships.
  • Work Environment:  Office setting. Must be able to sit/stand for 8 hours.
  • Walking, bending, light lifting up to 25 lbs.
  • Ability to drive a 15-passenger van.
  • Must be able to travel to community service providers and partner hotels.

Additional Information

Benefits

  • 100% Employer-paid health and dental for individuals ($6,000 value for an employee enrolled in an individual plan)
  • Additional discounted family coverage is available as well (Up to $11,500 value for an employee enrolled in a family plan)
  • 18 PTO Days plus 8 sabbatical days annually
  • 16 Paid Holidays annually
  • Paid parental/family leave
  • 401K Plan (with 5% employer match)
  • Employer-paid short-term and long-term disability
  • Flexible Spending Account options
  • Voluntary vision and life insurance

How to Apply

Apply at safehaven.org and select Career Opportunities or Click Here to Apply

Details

  • Date Posted: December 29, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 01/20/2025
  • Salary Range: $58,000 - $62,000
  • Working Hours: 40 hrs/wk; M-F