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Stepping Stones Safe Haven

Shelter Manager

Stepping Stones Safe Haven


Job Summary

The Shelter Manager will be responsible for front office operations of the shelter, ensuring that the facility is safe and operational, using volunteers as needed. The Shelter Manager will assist with bookkeeping, donor management, and grant support when needed. As a key member of the team, the Shelter Manager works to uphold the mission, vision, and values of the organization

Job Responsibilities


  • Understand and demonstrate Stepping Stones Safe Haven’s (SSSH) three core values: compassion, consideration and consistency.
  • Represent SSSH within the community as needed through volunteer fairs and community church events.
  • Participate in weekly team meetings, to promote unity and collaboration throughout the organization.
  • Answers telephone and responds to general questions regarding the shelter.
  • Provides coverage for shelter operations Monday to Friday, 40 hours per week
  • Opens mail daily per specified process. Sorts mail to staff and guests when applicable.
  • Assists with a recording of income and expenses in accounting software. May assist with deposits as needed.
  • Develops and maintains a process for donor management, including the provision of Thank You notes to ED for signature.
  • Assist the Executive Director with grant management and reporting as needed.

Guest Services

  • Provides excellent customer service, encouraging guests, and providing supplies needed day to day.
  • Assists with processing guest applications and providing orientation of shelter expectations and facility. Provides new night guests with appropriate storage, bedding, and other needs.
  • Assists Case Manager in ensuring all guests understand and abide by shelter rules; enforces the rules as needed. Consults with Case Manager when disciplinary action is necessary.
  • Intervenes with de-escalation techniques when guest conflicts arise. Involves Case Manager and local law enforcement as needed.
  • Maintains accurate and complete records for purposes of tracking guest-specific data (i.e. census, assistance types, etc.).


  • Maintain the physical facility including maintenance, oversight of guest chores and maintaining resources used on the premises. Physical maintenance would include needs such as scheduling service of HVAC, plumbing, carpenters, pest control, etc.
  • Establish and maintain forecasting tools to ensure maintenance is done in a timely manner.
  • Establish and maintain forecasting tools to ensure the facility is adequately stocked with supplies needed for operation (i.e. Paper goods, cleaning supplies, etc.).
  • Oversee projects through group volunteer efforts or working with independent contractors. The Shelter Manager will work with the Executive Director to identify and prioritize shelter needs, seeking board approval for those projects which have financial or capacity implications or would bring change to the physical imprint of the building.
  • Oversee and enforce current SSSH policy and procedures. Work to assist in the creation and revision of facility/safety/security policies as needed.
  • Ensure facility meets all ADA requirements, remaining current on policy change.

Volunteer Relations

  • Coordinate all aspects of agency volunteers, including scheduling, communication, administration, and logistics. The facility is operational seven days per week from 7 am to 5 pm. The Shelter Manager will work with volunteer area leaders to adjust to changing needs.
  • Facilitate recruitment and training of volunteers as well as overseeing annual training competencies. This will include responses to telephone/email inquiries of individuals/groups interested in serving the shelter.
  • Maintain volunteer files including individual profiles, tracking tools for hours worked, retention rates, and other relevant data demonstrating our volunteer program.
  • Develop and implement volunteer experience assessments/surveys and volunteer recognition to promote longevity in our volunteer team.
  • Assists Executive Director with Church Host support, providing census updates prior to hosting, coordinating transportation when needed, and working to resolve any concerns with the appropriate team members.


  • As a prerequisite, the successful candidate must believe in the core values of Stepping Stones Safe Haven and be driven by the mission of the organization.
  • Associate degree (bachelor’s degree preferred) in social sciences, business, or related field with one or more years of management experience.
  • Knowledge and understanding of homelessness and trauma-informed strategies
  • Strong organizational and project management skills
  • Experience with grant management, accounting, and similar skills a plus
  • Interest in collaboration with our team while also being able to work independently with initiative to problem solve within established guidelines
  • Proficiency with computer programs such as Microsoft Office Suite, Google Plus, etc.
  • Driver’s license and auto insurance

Additional Information


As we are growing, we are able to offer 10 paid holidays and a generous PTO plan for vacation and sick time. Mileage reimbursement is available for travel associated with assisting guests or shelter operations.

How to Apply

Send a cover letter and your resume to Lacey.Wilkins@steppingstonestn.org.

Start date: As soon as possible


  • Date Posted: March 29, 2021
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Housing
  • Working Hours: approx 40 hr/wk; typically M-F either 7am to 3 pm of 9 am to 5:30pm