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Safe Haven Family Shelter

Shelter Manager, Overnight (PRN)

Safe Haven Family Shelter


Job Summary

The Overnight Shelter Manager is a part-time position that will provide supervision of the shelter facility overnight (8:00 pm- 8:00 am).  The Shelter Manager is the point person and main contact for the shelter during his or her shift.

Job Responsibilities

  • Be the point person and main contact for the shelter during shift
  • Respond appropriately to family needs as they arise
  • Answer phone for the shelter and direct callers to community resources when appropriate
  • Serve as the main contact for volunteers while on shift including: greet hospitality volunteers who provide dinner; help facilitate dinner prep and clean-up; greet the voluntary trainers/facilitators for classes, ensuring they have what they need for the class
  • Receive and fill family needs and requests for supplies, and update Safe Haven staff when supplies need restocking
  • Crisis management as needed
  • Exceptional customer service when interacting with volunteers, families, staff and general public
  • Accept donations of items as needed
  • Light Housekeeping
  • Adhere to agency policy, procedures and the professional code of ethics.
  • Other duties as assigned.


  • High-school degree or equivalent, Bachelor’s degree preferred.
  • One year social services experience (either professional or volunteer)
  • Strong communication and organizational skills
  • Ability to handle confidential information appropriately
  • Basic computer skills
  • Knowledge of community resources and services
  • Ability to quickly build rapport with families, staff, and volunteers
  • Willingness to work according to the principals of Trauma Informed Care

Additional Information

How to Apply

Candidates interested in this position that meet the requirements above should send a cover letter to, which specifies which position they are interested in (“Overnight Shelter Manager”) and explains their interest in the role.  No phone calls please.

Safe Haven Family Shelter is an equal opportunity employer.  All applicants with disabilities will not be discriminated against because of their disability. EEO/VEVRAA prohibits discrimination of protected veterans under Section 503.


  • Date Posted: February 19, 2020
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Salary Range: $13/hour
  • Working Hours: 8:00 pm - 8:00 am