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Operation Stand Down Tennessee

Service Center Resource Specialist

Operation Stand Down Tennessee


Job Summary

This position is primarily responsible for the provision of services in the agency Service Center which serves as the agency’s first contact to initiate and access services. This employee provides direct service to clients and performs clerical duties. The employee will provide intake and general assessment(s) for all clients, new and existing.

Job Responsibilities


Service Center Desk(s):

  1. Provide scheduled, non-scheduled and phone customers information about the agency such as location and services provided.
  2. Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to appropriate destinations.
  3. Monitor use of outside spaces by both entrances, waiting area and physical access to office space and as necessary, intervenes to ensure orderly, safe and secure use of facility.
  4. Assist clients with mail, clothing, thrift store voucher, nutrition and hygiene items, and other miscellaneous assistance.
  5. Assist staff and/or clients to: secure needed program(s) eligibility documentation, complete intake and other informational forms, and/or secure appointments with partner agencies/services.
  6. Assist Service Center Program Manager by researching and compiling external financial, housing, and miscellaneous resources for client referrals.
  7. Participate with team to identify, develop and implement best practices for services.


  1. Enter individual client services rendered by Service Center staff into the appropriate client database.
  2. Maintain inventory of department supplies reporting needs to the Service Center Manager.

General Duties:

  1. Adhere to Agency and Department policies and procedures.
  2. Participate in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Perform other duties as designated by supervisor or agency


High school diploma or general education degree (GED) required; Associates Degree preferred.

Additional Information


Benefits include liberal PTO policy, 401K, and limited healthcre plan

How to Apply

Email resume and cover letter to jobs@osdtn.org


  • Date Posted: June 11, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 07/26/2021
  • Salary Range: $25K - $30K
  • Working Hours: 40 hrs/week