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Boys & Girls Clubs of Middle Tennessee

Senior Director of Operations

Boys & Girls Clubs of Middle Tennessee


Job Summary

The Group Director of Operations is responsible for managing their area/group of clubs, including the operations of a broad range of programs, services and activities within the core areas of Boys & Girls Clubs, (Education and Career, Character and Leadership, Health and Life Skills, Sports, Fitness and Recreation, and The Arts). They provide oversight to the Club Directors and club staff to deliver on the business plans for the clubs. They assist in leadership of training and development of staff, ensure compliance to all safety, regulatory, and program practices to ensure program quality. They assist with community/stakeholder engagement, grant award deliverables, report creation and monitoring of programs to ensure compliance, and perform related administrative duties. They are a member of the BGCMT Extended leadership team which ensures the deployment and execution of the strategic business plan.

Job Responsibilities


  • Plans and oversees the administration of their group wide programs and activities that support Boys & Girls Club Movements’ Youth Development Strategy and DUB100.
  • Ensures Club Directors have comprehensive business plans for their unit and have the necessary resources to accomplish.
  • Coaches team members and ensures that individuals have work plans and individual development plans.
  • Ensures that members are encouraged to participate in a variety of program areas/activities and receive instruction and constructive feedback to develop skills in program area(s)
  • Oversees provision of guidance services to members to assist them in fulfilling and making appropriate choices in educational, personal, physical, social, emotional, vocational and spiritual needs
  • Demonstrates leadership to assure conduct, safety, and development of members
  • Maintains group-wide program goals and settings that ensure the health and safety of members

    and is in line with DUB100.

  • Ensures that site staff understand and effectively communicate standards of the programs and

    how they are helping to contribute to DUB100.

  • Ensures program areas are safe, well ventilated and well-lit and that Club equipment is

    maintained in good working condition and in compliance with all safety regulations (e.g. Qtly/Annual compliance & safety checks).

Strategic Planning

  • Member of the Extended leadership team for BGCMT. Will assist and or lead strategic initiatives that help to drive the DUB100 vision for the organization.
  • Oversee the identification and evaluation of opportunities to improve program effectiveness on the basis of participation, diversity and achievement of stated goals
  • Recommend modifications to improve program performance as appropriate Resource Management
  • Manage performance of assigned staff and volunteers in achieving goals, providing technical assistance in program design, development, community relations, and program operations.
  • Plan and implement a staff development and training program.
  • Ensure proper record keeping and reporting including activities and events conducted,

    breakdowns of daily participation figures, notable achievements, and any problems/issues.

  • Manage and coordinate volunteers (by partnering with RD & CEO Administrator) to aid and

    assist in performing needed club services.

    Partnership Development

• Develop collaborative partnerships with other school districts, youth serving organizations, members, parents, families, and community organizations.

Marketing and Public Relations

• Participate in activities as needed to maintain good public relations for Club programs, services and activities. Increase visibility of Club programs via posting of daily schedule, announcements of upcoming events and the dissemination of timely information


  • May oversee special programs and/or events (i.e. Sports program management, Teen Club/Keystone, Youth of the Year and Awards Programs), and/or participate in the implementation of other unit activities as necessary.
  • May be required to drive Club van periodically

    Internal: Maintain close contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; External: Maintain contact as needed with external community groups, schools, member’s parents, and others to assist in resolving problems


    • A minimum of five years’ work experience in non-profit agency operations management with supervisory responsibilities or an equivalent combination of experience and education.
    • Must have experience leading teams and leading projects.
    • Demonstrated ability to lead, mange, organize, direct, and coordinate operations.
    • Demonstrated personnel supervision, recruitment, and retention of key personnel.
    • Experience with facilities management and budget management.
    • Strong communication skills both verbal and written.
    • Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
    • Ability to establish and maintain effective working relationships with Club staff, subordinates,

      community groups, and other related agencies.


Comfortable performing multifaceted projects in conjunction with day-to-day activities. Ability to get along with diverse personalities—tactful, mature, and flexible. Physical requirements include: good eyesight and hearing, constant standing, walking, sitting, stooping, grasping/motor dexterity skills and lifting regularly.

Additional Information



Employee Paid






Other Perks

How to Apply

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  • Date Posted: September 7, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 10/10/2022
  • Salary Range: 70,000 - 80,000
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm