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YMCA of Middle Tennessee

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Retreats & Events Director

YMCA of Middle Tennessee

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Job Summary

Consistent with the Christian mission and vision of the YMCA of Middle Tennessee, and in cooperation with other YMCA staff, under the direction of the Associate Executive Director, the Groups & Retreats Director provides leadership to the Retreats/Conferences Department. The Groups & Retreats Director is directly responsible for all aspects of guest connection and implementing our Kids and Guest First philosophy of customer service to the YMCA camp, including all retreat marketing, sales and reservations, group/conference/special event programming coordination, and camp guest registration.

Job Responsibilities

  • Model the YMCA core values: Caring, Honesty, Respect and Responsibility; implement character development and the YMCA core values in all programs and all aspects of outdoor center operations
  • Model and put into practice behavior that supports inclusion and diversity
  • Model and put into practice the Joe C. Davis YMCA Outdoor Center operating philosophy of “kids and guests first”
  • Develop, monitor, and manage $1.5M annual budget for the groups and retreats department
  • Supervise two full time Assistant Directors, full time Guest Services Coordinator, as well as team of part time Event Managers and program staff
  • Represent the YMCA and develop relationships with area organizations, community leaders, and businesses
  • Oversee all retreats and events marketing, reservations and scheduling, including creation of contracts, catering coordination, and coordinate necessary support with other departments for each event
  • Hold weekly staff meetings to review and discuss all work to be completed for each function, create function sheets, assign duties to department staff, and coordinate with other departments, ensuring that every need for each group and guest are met with creativity and enthusiasm
  • Oversee and support team with business functions as related to group payments, including account receivables and collections, scheduling, and booking
  • Develop, monitor, and manage $1.5M annual budget for the groups and retreats department
  • Recruit, hire, and train part time and full time staff to ensure department is adequately staffed to support the department’s calendar and bookings
  • Maintain work schedule at peak times to be visible and available to guests and staff
  • Partner with camp marketing Specialist and Association marketing team to utilize web, paper, newsletters, Web pages and e-Blasts to attract day and overnight conferences/retreats and market groups programming
  • Constantly evaluate success of program offerings and guest input to create innovative options for group and dining programs
  • Set sales objectives for the department and lead team in developing strategies to meet sales objectives
  • Establish and maintain relationships with churches, schools, military, fraternal, and social organizations in order secure group retention
  • Maintain Camp Brain Desktop Database for Camp Widjiwagan groups and events
  • Serve as weekend manager on duty for all summer groups as well as rotating weekend and evening shifts
  • Lead the Group and Conference Committee, identifying opportunities for committee members to deepen involvement and support the growth of the department

Qualifications

Passion, enthusiasm, and commitment to the mission and cause of the YMCA

Superior supervisory skills and an enthusiastic personality with the ability to inspire and motivate staff, volunteers and members to create a culture of service within our programs

Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community

  • Must present a professional image and possess conflict resolution skills, and demonstrate sound judgment and initiative
  • Must be highly organized with the ability to work under pressure and handle multiple tasks
  • Must be able to maintain confidentiality of information
  • Proficiency in Microsoft Word, Excel, PowerPoint, and other software programs, as well as the ability to use most office equipment is required
  • Ability to work a flexible schedule, including evenings and weekends
  • Minimum 21 years of age
  • High school diploma or equivalent required; four year college degree preferred
  • Three years’ experience in a director-level YMCA position or full time overnight camp/conference center preferred
  • Strong ability to manage and develop an operating budget
  • Current, valid Tennessee driver license; clean driving record (e.g., no DUI, no more than three violations in a rolling three-year period, etc.), signed driver agreement form

Additional Information

Benefits

For more on benefits and working at the YMCA of Middle TN, visit our Careers Page.

How to Apply

Click HERE to apply online

Details

  • Date Posted: February 25, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth
  • Start Date: 04/01/2020
  • Salary Range: 43,374 - 54,217
  • Working Hours: M-F, typically 8am-5pm