Working closely with the Chief Operating Officer, this position is responsible for all retail operations and works to assure the profitability of the gift shops which includes budgeting, merchandising, inventory management, supervision of retail staff, and finding new ways to improve sales while meeting customer demands.
Merchandising/Marketing- Maintain high merchandising values which reflect the image of Cheekwood. This person will work in conjunction with the marketing department to develop an advertising or promotional plan which will maximize retail sales including displays, exterior flags/signage, interior signage and visitor and member materials and communications. Develop a merchandising plan for each shop and season which enhances product presentation and makes the stores easy and desirable places to shop. Research and recommend new products, identify and cater to the key/core constituents, manage inventory stock levels and make key decisions about stock control, work with program staff to develop and/or select specialized merchandise that ties to exhibits, organize special promotions, displays and events and maintain store premises and grounds in such a manner that they represent a positive image of Cheekwood.
Customer Service- Will inspire and train the retail employees on the importance of customer service and promote and monitor quality of service among staff through training and by acting as a positive role model, be personally available to customers to identify their needs and address their questions or concerns, ensure standards for quality, customer service and health and safety are defined and met consistently, respond to customer complaints and comments and monitor the sales floor regularly, talking to staff and customers and identifying or resolving urgent issues.
Budgeting and Planning- Formulate the fiscal revenue, expense and profit goals for the store(s) within guidelines, ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses for short and long term success, maintain expenses for cost of goods sold measured as a percentage of sales, meet or exceed the annual budgeted net profit contribution, take necessary action to lower expenses if sales goals are not being met, analyze sales figures and forecast future sales volumes to maximize profits, use information technology to record sales figures and for data analysis and forward planning and assure accuracy of sales data, bank deposits, inventory records and other critical accounting information.
The ideal candidate will have at least two years’ experience in retail store management with a demonstrated ability to motivate and supervise staff, strong initiative and leadership skills and working knowledge of effective merchandise presentation standards. Requires the ability to successfully implement retail concepts, excellent communication skills, strong problem-solving skills and being able to adapt quickly and react positively to business needs and changes in strategies and the willingness to set and maintain high standards in performance. Must also be proficient utilizing an electronic retail sales software package and spreadsheets and the availability to work nights, holidays and weekends.
This is a full-time position with competitive benefits.
How to Apply
Send your letter of interest and resume to Penny Bruckse, Vice President of Human Resources at Pbruckse@cheekwood.org.
- Date Posted: February 13, 2020
- Type: Full-Time
- Job Function: Other
- Service Area: Arts / Culture
- Start Date: 03/01/2020