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Nashville Launch Pad

Resource Navigator

Nashville Launch Pad


Job Summary

The Resource Navigator is a full-time position that functions in the coordination and management of supportive services and resource navigation for guests of Nashville Launch Pad’s Mobile Housing Navigation Center for 18-24-year-olds experiencing literal homelessness in Davidson County and the surrounding areas in partnership with Community Care Fellowship. The Resource Navigator should be aligned with the mission and core values of both Nashville Launch Pad and Community Care Fellowship.  See this link for additional information and context:

Job Responsibilities

Guest Services

  • Welcome and orient guests into the community
  • Connect guests with outside agencies
  • Prepare Homelessness Verification letters as needed
  • Provide guidance and referrals and assist guests with expressed needs

Records, Meetings, & Administration

  • Maintain and prepare annual statistics of services provided
  • Enter and maintain guest’s records in HMIS and CCF’s SalesForce database
  • Assist with other staff tasks as needed, contributions to social media content, occasional help with fundraising efforts, engagement with volunteers and supporters, and a general spirit of gratitude, teamwork, and collaboration
  • Attend internal and external meetings as established, including, but not limited to, Staff meetings, Guest meetings, and Nashville-Davidson Continuum of Care

Resource Navigation

  • Network resources creatively to open up opportunities for housing and critical services
  • Coordinate services and advocate for the guests with other agencies and service providers
  • Make contact and build relationships with people experiencing homelessness while providing resources, referrals, and support
  • Navigate complex social services with people so they can obtain resources like identification documents, healthcare, food assistance, transportation, housing, and other necessary services and supplies
  • Navigate people moving from encampments into permanent housing utilizing the Coordinated Entry System through HMIS

Program Coordination & Support

  • Work with staff from Launch Pad, CCF, People Loving Nashville, Oasis, and other service and shelter partners to coordinate the Rapid Re-Housing program through tenant referrals from the Metro Homeless Impact Division
  • Work with the Program Director and other staff to coordinate the Mobile Housing Navigation Center program by identifying, enrolling, and supporting guests through resource and housing navigation


Complete training as needed for continuing education and professional growth, required training include:

  • Housing Navigator (Metro Homeless Impact Division)
  • HMIS Coordinated Entry (Metro Homeless Impact Division)
  • De-escalation & Trauma-Informed Care
  • CPR, First Aid, and Narcan
  • Trans 101
  • Volunteer Empowerment

Other duties as assigned to fulfill the mission


  • Experience working with vulnerable populations preferred
  • Familiarity with homelessness and social service systems is a plus
  • LGBTQ+ individuals and those with lived experience are strongly encouraged to apply
  • Bachelor’s degree in a related field or equivalent experience preferred

Additional Information


  • Paid sick, vacation, and holiday pay.
  • Employee health and life are covered at 100%.
  • Group dental and vision are available at the employee’s expense.

How to Apply

Please email your resume to with a subject line that includes “Resource Navigator

Initial interviews are to be conducted Mon. and Tues., Aug. 28 and 29, 2023.

Preferred start date mid-to-late Sept. 2023.


  • Date Posted: August 19, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth
  • Start Date: 09/18/2023
  • Salary Range: $40,000 - $45,000
  • Working Hours: 40 hrs/wk; M-F ; one day shift position, and one evening shift position