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Community Care Fellowship

Resource Navigator

Community Care Fellowship


Job Summary

Resource Navigator 

The Resource Navigator is a full-time position which functions in the coordination and management of
supportive services and resource navigation for guests of Community Care Fellowship. This position
will primarily work within our Mobile Housing Navigation Center. The Resource Navigator reports directly to the Associate Director. The Resource Navigator should be aligned with Community Care Fellowship’s mission and core values. The Resource Navigator will work with the Housing Navigator to administer assessment tools, determine urgency of need, and directly connect individuals experiencing homelessness to resources to facilitate
placement into short-term housing at the Mobile Housing Navigation Center, and then into permanent
housing within 120 days.

Job Responsibilities

The Resource Navigator is specifically responsible for these functions:


Guest Services

  • Connect guests with outside agencies
  • Prepare Homeless Letter Verifications as needed
  • Provide guidance and referrals and assist guests with expressed needs
  • Records, Meetings, & Administration
  • Maintain and report required data from grant funding requirements
  • Enter and maintain guest’s records in HMIS and CCF’s SalesForce database
  • Assisting with other staff tasks as needed, contributions to social media content, occasional help with fundraising efforts, engagement with volunteers and supporters, and a general spirit of gratitude, teamwork, and collaboration
  • Attend Board meetings and Nashville-Davidson Continuum of Care meetings as needed
  • Resource Navigation
  • Creatively networking resources to open up opportunities for housing and critical services
  • Coordinate services and advocate for the guests with other agencies and service providers
  • Making contact and building relationships with people experiencing homelessness while providing resources, referrals, and support
  • Navigating complex social services with people so they can obtain needed resources like identification documents, healthcare, food assistance, transportation, housing, and other needed services and supplies
  • Work with the Housing Navigator to help people move from encampments to permanent housing utilizing the Coordinated Entry System through HMIS Program Coordination & Support
  • Work with other Resource Navigators from CCF and other staff to coordinate the Mobile Housing Navigation Center program in Madison through tenant referrals from the Metro Homeless Impact Division
  • Work with the Associate Director and other staff to coordinate the CCF Mobile Navigation Center program by identifying, enrolling, and supporting guests through resource and housing navigation
  • Support the Employment & Education Manager in coordinating the CCF Career Counseling Program by scheduling counseling appointments, helping guests complete necessary paperwork, and helping find long-term sustainable employment that leads to self-sufficiency 


  • Complete trainings as needed for continuing education and professional growth, such as:
    • Housing Navigator Training (Metro Homeless Impact Division) – required
    • HMIS Coordinated Entry Training (Metro Homeless Impact Division) – required


Bachelor’s Degree Preferred

1 year in case management or related experience preferred

Additional Information


This is a full-time career opportunity, working Monday through Friday.  We offer very competitive benefits, including paid time off, medical and dental insurance.

How to Apply

To Apply: Please email your resume to


  • Date Posted: October 12, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 10/31/2022
  • Salary Range: 40,000-$45,000
  • Working Hours: 40 hrs/wk M-F