Resource Coordinator

The Contributor, Inc.

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Job Summary

In partnership with the Housing Navigator, and Housing/Resource Director,  the Resource Coordinator works with The Contributor C.O.V.E.R. Homelessness Outreach Team to build relationships with our neighbors experiencing homelessness, provide advocacy, and assist with connection to benefits and housing.

The primary goals of the Resource Coordinator will be to conduct intake and triage the needs of our neighbors experiencing homelessness  and to document intakes and make applications.  The Coordinator will administer assessment tools, determine urgency of need, and directly connect clients to resources, or refer them to our Housing Navigator, Director of Vendor Operations, or appropriate facility to facilitate placement into emergency housing, connect to social services and permanent housing, or connect to work program. The Coordinator will also assist neighbors in obtaining SNAP (Food Stamps), SNAP E&T, city bus passes, Lifeline Assistance Program phones, TennCare (Medicaid) or Affordable Care Act health insurance, Reemployment Assistance (unemployment insurance) benefits (when directed), and identification documents.  The Coordinator will also assist the Housing Navigator in completing first come, first served online housing applications when they open for all eligible vendors. The Coordinator will be the lead on inputting applications and monthly case notes in the JOBS4TN database and will also work in the Homeless Management Information System (HMIS) database as required.

Job Responsibilities

• Work in office during office hours MWF 10-3, to perform intake on new clients, assess their needs, and connect them with appropriate individuals:  Housing Navigation, Contributor newspaper training, or other services.  Remaining 25 hours may be remote or in office as required.
• Continue to build relationships of trust with individuals who work with The Contributor, keeping case notes and when appropriate, directing them with appropriate urgency level to the appropriate staff person.
• Connect SNAP E&T clients to other workforce opportunities as requested.
• Maintain complete client records, daily activity logs and other reports as directed in The Contributor database.
• Under the Direction of Housing Navigator, obtain housing readiness documentation such as IDs, Social Security cards, Birth Certificates. income verification, disability verification, as well as city bus passes and Lifeline phones. Connect quickly with vendors by phone or in person to get needed information for housing, health insurance, unemployment, and document applications.
• Attend HMIS and navigator trainings as scheduled.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Participate in street outreach projects as deemed necessary.
• Recognize signs and symptoms of physical and mental health emergencies and call for professional assistance from emergency responders, Mobile Crisis, or other resources while making sure the person feels supported.
• Perform shifts in vending office as necessary.

Qualifications

• Preferred: Has a BA in Social work or 1-year equivalent experience but interested parties should apply.
• The ability to multi-task between projects and individuals. 
• The ability to assess and resolve difficult situations.
• Is organized, efficient, and proficient with computers and related technology: must maintain neighbor-related data tracking systems, including case notes. Must complete tasks in a timely manner.
• Exhibits dedication to the mission and vision of The Contributor.
• Works effectively, compassionately, and professionally with people of varying racial, ethnic, cultural, educational, gender identity, and socio-economic backgrounds, as well as those with criminal conviction history, untreated mental illness, and that travel with pets.
• Has basic understanding of severe mental health, physical health, and substance abuse issues and symptoms, and provides trauma-informed care by understanding that clients may experience defeatism, struggle to manage requests, or have developed survival coping skills to meet their needs which may have to be understood, respected, and managed without judgment.
• Listens with sensitivity to other people’s feelings, needs, and points of view; demonstrates tact and courtesy in expressing opinions or ideas, and recognizing opportunities to enhance community relations.
• Commitment to education trainings (trauma informed trainings as well as technical trainings)
• Is able to work flexible hours and has transportation.

Additional Information

Benefits

How to Apply

email cathy@thecontributor.org

Details

• Date Posted: January 7, 2021
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Housing
• Start Date: 01/11/2021
• Salary Range: $40,000 plus health insurance
• Working Hours: Flexible: 40 hrs/week