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Nashville International Center for Empowerment

Refugee Cash Assistance Specialist

Nashville International Center for Empowerment


Job Summary

Nashville International Center for Empowerment, established in 2005, is a nonprofit 501(c)(3) ethnic community-based organization dedicated to ensure refugees and immigrants achieve their full potential now and for generations to come. The Refugee Cash Assistance (RCA) Specialist will report to the Associate Director of Self-Sufficiency.  Tennessee’s RCA program is a statewide partnership between the Tennessee Office of Refugees (TOR) and local refugee resettlement affiliates of national VOLAGs. The objective of the RCA program is to provide financial support to help meet the subsistence needs of clients for up to eight months after arrival in the United States.  The RCA Specialist is responsible for managing the provision of services to assist newly arrived refugee clients attain self-sufficiency through short term cash assistance and referrals to employment services. Specifically, the RCA Specialist ensures services related to the administration of RCA services such as screening, enrollment, monthly cash assistance, and follow-up services are delivered in a timely manner. The RCA specialist will work directly with participants to determine program eligibility, provide enrollment and compliance monitoring, and appropriate counseling at the close of services. This is a full time, 40 hour position.

Job Responsibilities

  • Assess eligibility for program enrollment for refugees, asylees, and other ORR-eligible immigrants
  • Provide intake, assessment, and enrollment of RCA clients
  • Initiate RCA enrollment process for participants deemed eligible for assistance
  • Meet with clients in-person, or via telephone/video, to explain program rights and responsibilities, using appropriate interpretation
  • Ensure accurate documentation is collected and updated into the TOR case files and verify that potential enrollees are not enrolled in any other case assistance programs
  • Ensure monthly compliance of program participants and distribute RCA checks
  • Recertify clients for RCA at month 4, and screen monthly for continued eligibility
  • Reconcile monthly RCA payment with the Associate Director of Self-Sufficiency
  • Administer monthly cash assistance payments and track expenses
  • Refer RCA clients to employment services, ELT services, and other services as appropriate
  • Conduct monthly check in meetings with clients to ensure compliance with program responsibilities when it comes to understanding the program guidelines and compliance rules
  • Follow appropriate case closure processes once clients are terminated from the RCA program to discuss self-sufficiency and the transition off cash assistance
  • Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency
  • Ensure case files and reports are maintained in accordance with grant requirements
  • Participate in all program meetings, staff development and wellness activities
  • Attend all required state training and meetings
  • Other duties as assigned


Successful candidates will demonstrate:

  • Ability to work with a diverse team
  • Ability to plan, prioritize, manage, and complete tasks on a deadline
  • Ability to remain flexible and responsive to evolving program needs
  • Strong interpersonal and verbal communication skills
  • High levels of motivation, self-reliance, and independence
  • Attention to detail


  • Excellent written and oral English proficiency
  • Advanced computer and typing skills
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese, or Nepali are preferred but not required
  • Reliable transportation


  • Must hold a Bachelor’s Degree in social work or related field or equivalent work experience Relevant professional experience required; minimum of 2 years’ experience strongly preferred in non-profit or social services environments

Additional Information


paid vacation and holidays, health care reimbursement, 401k

How to Apply

Contact Information and Procedure:

  • Send resume and cover letter to Qualified candidates will be contacted for an interview. No calls. Applications without requested information will not be considered.


Nashville International Center for Empowerment does not and shall not discriminate on the basis of race, ethnicity, color, religion (creed), gender, gender identity/expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.


  • Date Posted: July 22, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: 37,500
  • Working Hours: 40 hrs/wk M-F 9:00 AM-5:00 PM