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Catholic Charities of TN

Refugee Case Manager

Catholic Charities of TN


Job Summary

Catholic Charities has an opening for the position of a Refugee Case Manager for the Refugee and Immigration Services department.  This position is fulltime, based in Nashville, and is located at the Catholic Pastoral Center located at 2806 McGavock Pike, Nashville, TN 37214.  Hours are primarily Monday through Friday, but flexibility is required to accommodate late night arrivals, early morning appointments, and weekend activities as needed.

Job Responsibilities

Primary function of this position is to provide direct services to Afghan Allies in order for them to achieve self-sufficiency. This work involves significant responsibility in ensuring that client needs are met through meeting clients at airport arrival; assisting clients in applying for services and benefits; completing family and individual needs assessments and service plans; familiarizing clients with American culture and laws; providing transportation to appointments; and maintaining accurate client records and documentation.



  • Bachelor’s degree in social work or related field preferred

     (Or four years of relevant experience).

  • Experience working across cultures.

Other Skills or Requirements:

  • Bi-lingual in Dari and/or Pashto preferred.
  • Valid driver’s license and clean driving record required.
  • Knowledge/experience with benefit programs/social service programs for residents of Nashville.
  • Knowledge of human behavior and an ability to adapt and use various methods while meeting the needs of newcomers.
  • Ability to facilitate intercultural communication and to create an environment where differences are respected.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to handle confidential information with extreme professionalism.
  • Attention to detail and adherence to deadlines.
  • Ability to plan and organize work.
  • Ability to follow tasks through to completion.
  • Effective interpersonal skills including emotional intelligence, reliability, positivity, negotiation, empathy, and openness to feedback.
  • Strong written and verbal communications skills.
  • Ability to work well as a team and independently with minimal direction.
  • Ability to go up and down steps, load, and unload car seats, and lift up to 20 lbs.
  • Ability to transport.
  • Basic computer proficiency in Microsoft Office suite; ability to learn databases.

Additional Information


Full benefits offered.

How to Apply

Please send cover letter and resume to


  • Date Posted: December 14, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Salary Range: 35575-39000