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Catholic Charities of TN

Refugee Case Management Coordinator

Catholic Charities of TN


Job Summary

Catholic Charities has an opening for the position of Case Management Coordinator in the Refugee and Immigration Services department.  This position is permanent fulltime, based in Nashville, and is located at the Catholic Pastoral Center located at 2806 McGavock Pike, Nashville, TN 37214.  Hours are Monday through Friday, between 8:00 a.m. and 4:30 p.m., but flexibility is required.

Job Responsibilities

Primary function of this position is to ensure comprehensive case management service delivery to all eligible refugees and other eligible foreign-born clients. Activities include direct supervision of Case Managers through individual and team meetings, evaluations and review of timesheets; coordinating preparation services for new arrivals including housing set-up; serve as liaison with numerous community agencies and medical providers; oversee referrals for services and troubleshoot client concerns and problems; and ensure compliance with all program guidelines and reporting requirements including case file documentation.



  1. College degree in Social Work or other Human Service field required; MSSW preferred  
  2. Prefer candidates with prior experience working with refugees or across cultures
  3. Prior experience in a supervisory position

Other Skills or Requirements:

  1. Valid driver’s license and clean driving record.
  2. Bilingual fluency in any refugee language is preferred.
  3. Knowledge of human behavior and an ability to adapt and use various methods while meeting the needs of newcomers.
  4. Ability to facilitate intercultural communication and to create an environment where differences are respected.
  5. Ability to exercise good judgment, curtesy, and tact in dealing with the public and staff.
  6. Ability to handle confidential information with extreme professionalism.
  7. Attention to detail and adherence to deadlines.
  8. Ability to plan and organize work.
  9. Ability to follow tasks through to completion.
  10. Effective interpersonal skills.
  11. Strong written and verbal communication skills.
  12. Ability to work well as a team and independently with minimal direction.
  13. Ability to go up and down steps, load and unload car seats, and lift up to 20 lbs.
  14. Ability to transport.
  15. Basic computer proficiency.

Additional Information


Competitive salary based upon qualifications with excellent benefits package.

How to Apply

Please send cover letter and resume to Director of Refugee Services, Kellye Branson at


  • Date Posted: August 20, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Salary Range: 40,000-45,000
  • Working Hours: 37.5 hrs/wk