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Nashville International Center for Empowerment

Refugee Benefits Intake Specialist

Nashville International Center for Empowerment


Job Summary

The Refugee Benefits Intake Specialist will report to the Refugee Benefits Associate Manager. The Refugee Benefits Intake Specialist will help refugees obtain the resources and life skills to become self-sufficient and achieve sustained social and economic well-being.

Job Responsibilities

  • Serves as the initial point of contact for refugee clients (who meet the Office of Refugee Resettlement eligibility guidelines), the community, and the general public whether via telephone or personal contact 
  • Conducts eligibility assessments and supports clients in applying for Department of Human Services (DHS) benefits and services 
  • Provides general information to eligible refugees on programs and services available through DHS and other benefits (such as WIC) 
  • Delivers specialized services to remove barriers to self-sufficiency for eligible clients 
  • Provides administrative support to designated staff who require DHS services support for clients 
  • Assists staff/clients in planning, preparing, and executing activities and events that inform the community about DHS benefits 
  • Conducts regular follow-ups and case management to meet client needs 
  • Maintains detailed case files and case notes for eligible clients served 
  • Meets all mandated core services and paperwork/reporting deadlines 
  • Assists with administrative tasks affiliated with program operations (TennCare, WIC, SSI, and RMA assistance as needed) 
  • Other responsibilities as assigned


  • Excellent written and oral English proficiency 
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese, or Nepali are strongly preferred but not required 
  • Advanced computer and typing skills 
  • Demonstrated knowledge of databases and data systems, primarily federal and state 
  • Knowledge of current TANF, social service, employment/labor, and welfare issues and trends preferred but not required 
  • Valid driver’s license 
  • Reliable transportation

Additional Information


Paid holidays, vacation and PTO, health care, and 401k

How to Apply

Send resume and cover letter to Qualified candidates will be contacted for an interview.


  • Date Posted: February 27, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Community Development
  • Start Date: 02/28/2023
  • Salary Range: $37,000 - $40,000/yr
  • Working Hours: 40 hrs/wk; M-F, 8AM-4PM