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Martha O'Bryan Center

Recruitment and Intake Specialist

Martha O'Bryan Center

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Job Summary

Martha O’Bryan Center (MOBC) is searching for a Recruitment and Intake Specialist to join our Family Success Network team.

ABOUT MARTHA O’BRYAN CENTER

A dynamic anti-poverty nonprofit organization with deep community roots, Martha O’Bryan Center (MOBC) serves low wealth families and children in Middle TN.  Our mission – We assist families rise above poverty in one generation.  Operating 10 sites in Nashville and working collaboratively across Middle TN, our headquarter services are in Nashville’s Cayce Place Homes. 

Recognized for building new service models that expand the “opportunity landscape” for families, working with MOBC means contributing to a culture of innovation, collaboration and leadership.   Over 8,000 people are directly served annually across two program pathways – EDUCATION including early childhood, youth development, k-8 charter schools, high school Academic Student Unions, post-secondary support and FAMILTY ECONOMIC MOBILITY including parent empowerment, adult education and post secondary services, career support, preschool care, food security, and family/crisis counseling.

POSITION SUMMARY

MOBC’s Recruitment and Intake Specialist serves as the Center’s central point of entry into its network of services, partnerships, and teams of support.  This role performs a multitude of community outreach functions: regularly calling, texting, and messaging potential clients, hosting community and digital events, and frequently canvasing the neighborhood.  The Recruitment Specialist clearly articulates the Family Success Networks’ benefits and opportunities, and helps to connect East Nashville residents to MOBC’s unique menu of support.  In addition, the Recruitment and Intake Specialist s responsible for ensuring all new MOBC participants and families are welcomed, oriented, registered, and assessed, and is responsible for entering all MOBC client enrollment info into MOBC’s data system. 

MOBC Family Success Network

Beginning in 2017, MOBC conducted a Human-Centered Design Process with Cayce residents to incorporate lessons learned from its Academic Student Unions and recast its early childhood education programming as two-generational, whole-family programming. Our goal was to create an accessible and inclusive third space where community members would belong, to develop a two-gen framework that provides families with the tools, opportunities, and networks necessary for educational success, economic security, and holistic wellbeing, and to surround families with a team of support that would empower and uplift families to their individual goals. The resulting Family Success Network combines MOBC and partner services in a single setting, serving the child and parent together with coordinated hours. Offerings include early learning interventions, parent education, high school equivalency prep, college/career coaching, health and wellness supports (developmental screenings, nutrition workshops, health advocacy), family and couples counseling, crisis supports, and recreation and fellowship opportunities. Together, these services address key indicators surrounding education, employment, health/wellbeing, and social capital. Family-Centered Coaching lies at the heart of this new framework, with families served as an interconnected unit with coexistent goals. Based on assessment of strengths, needs, and wellness, families will be assigned a Family Success Coach and a tiered level of support. This includes regular one-on-one coaching and trauma-informed care coordination. 

This is a grant funded position. MOBC is currently working toward sustaining this role, however, funding for this position is only guaranteed till June 30, 2023.

Job Responsibilities

JOB RESPONSIBILITIES

  • Build trusting relationships with East Nashville residents and community partners
  • Develops innovative recruitment plans to attract families to MOBC’s Family Success Network
  • Actively recruits for MOBC’s Family Success Network through ongoing canvassing, calls, texts, and home visits
  • Conducts both digital and community-based outreach.  Regularly canvases within the Cayce Community.
  • Gives public presentation about MOBC’s Family Success Network
  • Represents the Family Success Network at outreach and engagement events
  • Create brochures, press releases, flyers, and other marketing materials for MOBC and The Family Success Network.
  • Provides a warm, welcoming, and stress-free point of entry into MOBC
  • Conducts a holistic intake with clients including a needs assessment and ACE’s survey.
  • Inputs necessary information into MOBC and partner database, maintain confidential case files, documents progress and retention employment documentation
  • Provides clients with an orientation to services offered by the Martha O’Bryan Center. 
  • Makes referrals to relevant programs based on assessment. 
  • Screens and enrolls eligible participants into SNAP E&T, The Family Success Network, The Tennessee Alliance for Economic Mobility, The Family Collective, and other MOBC programs and services. 
  • Makes referrals to relevant MOBC supports based on assessment (early learning, adult learning, health and wellness, employment and financial empowerment, crisis and economic support, food security, access to high quality schools, out of school time supports, and community recreation and asset building, etc.).
  • Connect clients to appropriate city, state, and federal benefits (WIOA, Smart Steps, Childcare vouchers, SNAP, TN Reconnect, TN Promise, Nashville Grad, etc). 
  • Follow Ups with participants every 6 months to review and reassess the Arizona Self Sufficiency Matrix.
  • Enters all registration and enrollment information in MOBC’s database.
  • Completes partner enrollment processes.
  • Ensures that all documents submitted on behalf of a participant are valid.
  • Maintains well-organized records and accurate case notes with timely data entry
  • Regularly reports program accomplishments and develop PR strategies for highlighting program success. Prepares and disseminates progress reports; communicates status on team participation, outputs, and outcomes.  Meets all goals and expected outcomes.
  • Provides guidance and supervision to MOBC’s Family Resource Navigator AmeriCorps position and Intake Specialist AmeriCorps VISTA roles.

Qualifications

Our ideal candidate will have:

  • Bachelor’s degree in the fields of Human or Social Services or related field
  • Minimum of two years of experience working with young children and families, particularly those living in poverty.
  • Trauma-Informed Care training, family-centered coaching, conscious discipline, and ACES preferred.
  • Passion for working with families
  • Knowledge of the cultural, social, and economic background of the population being served.
  • Knowledge of intake processes, skills, and methods of relating to the clients and families.
  • Possess experience in completing assessments and intake information of the client and family members in order to assist the providers to develop and implement the plan of care that provides maximum benefits to the client.
  • Ability to work within a team setting.
  • Strong interpersonal skills; excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Maintains a high level of confidentiality regarding sensitive information.
  • Maintains credibility through sincerity, honesty, and discretion.
  • Builds and maintains positive relationships with internal and external constituents.
  • Strong organizational skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet. Knowledge of Google Suite and Microsoft Office.

Additional Information

Benefits

This position is benefits eligible.

 

MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER

How to Apply

HOW TO APPLY:

1. Please use the following link to access our career page: https://secure2.entertimeonline.com/ta/MOBC.careers?CareersSearch

2. Choose “Martha O’Bryan” from the Categories drop down box.

3. Click on the Job Title to be directed to the position description, and to apply.

Details

  • Date Posted: October 5, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Community Development
  • Salary Range: $44,000-$48,000
  • Working Hours: 40hrs/wk