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Quality Control Coordinator



Job Summary

Assists with the quality control reviews of the COVID-19 Mortgage Assistance Program (HAF) by reviewing the HAF applications to ensure compliance with program guidelines for approved and/or denied applications from the initial submission through the final approval or denial.

Job Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Performs Quality Control reviews of applications underwritten and/or denied to ensure accuracy of the decision to approve or decline the application.
  • Confirms applicant eligibility for the programs by reviewing hardship documentation, income and asset information.
  • Performs Quality Control reviews for loan payments and payment adjustments.
  • Identifies payment discrepancies and prepares reports for resolution.
  • Makes recommendations for staff trainings based on Quality Control reviews to management monthly.
  • Accurately tracks and reports progress on special projects to Assistant Director or Chief, as applicable.


The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • High school diploma or equivalent GED.
  • One year of experience in loan processing, underwriting, affordable housing program coordination, program compliance, financial quality control or auditing.
  • One year experience in accounting, financial processing, underwriting, recertification and/or compliance reviews.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Additional Information


BENEFITS:  THDA offers an excellent benefits package:  medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year.  We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.


How to Apply


  • Date Posted: October 11, 2022
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Housing
  • Start Date: 10/31/2022
  • Salary Range: 3,710
  • Working Hours: 37.5