Make-A-Wish Middle Tennessee

Programs Coordinator

Make-A-Wish Middle Tennessee


Job Summary

The Programs Coordinator is responsible for coordinating and managing the wish experience for wish children and their families.

  • Serve as the primary coordinator for wishes as assigned by the Director of Programs.
  • Sets expectations and ensures the coordination of all details involved with the wish execution.
  • Believe in the agency’s mission and act in accordance with the agency’s policies and procedures.

Job Responsibilities

Wish Management

  • Primary contact for assigned wish families throughout the wish process.
  • Works with wish families to verify wish details including, but not limited to, wish participants, wish timeframe, installation requirements and travel details.
  • Works with volunteers, vendors and donors throughout the wish process.
  • Creates wish budgets for the pre-approval process.
  • Ensures all budget and expense forms are adjusted, revised and approved as necessary throughout the wish process.
  • Creates family expense needs in accordance to chapter’s spending money calculations and creates request accordingly.
  • Solicits vendors for in-kind goods and services to enhance the wish granting process.
  • Update and keep current wish data base and equivalent paper files for each wish child.
  • Protects the wish file confidentiality in accordance Make-A-Wish’s policies and procedures.
  • Ensures that the wishes assigned move through the wish process in a timely manner.
  • Communicate with healthcare professionals to determine each wish proceeds in a manner that is medically in the best interest of the wish child and/or family members.
  • Consistently implements national and chapter wish-granting policies, guidelines, standards and procedures to ensure consistency among wishes granted and to protect the wish child, their family and Make-A-Wish.

  • Keeps abreast of current wish policies, procedures and guidelines and stays updated on changes that may occur.
  • Create wish itinerary for wish families.
  • Serves as primary point person when wishes include construction components. This involves communicating with vendors, on-site contractors and ensuring that all needed permits are obtained.
  • Plan, schedule and participate in wish announcements as needed.
  • Coordinates and escorts wish assists from other chapters as needed.
  • Functions as primary 24-hour emergency contact for wish families when they are on their wish.


Other Responsibilities


  • Helps identify and solve wish procedure issues to increase the quality of the wish experience for wish kids, families, volunteers, donors and staff.
  • Travel to locations within the chapter’s region to implement various components of wish execution.
  • Participates in medical outreach as needed to educate the community of our mission and who we serve.
  • Develops and maintains positive relationships with referral sources and members of the wish child’s medical team.
  • Assists in duties needed at internal and external fundraising events as needed.
  • Assists in managing the programs intern.
  • Participate as a productive member of the programs team in chapter staff meetings.


  • Preferred: Bachelor’s Degree in appropriate related field.
  • Demonstrated proficiency with MSOffice, especially Microsoft Word and Excel, and database management software Blackbaud Raiser’s Edge and SalesForce.
  • Demonstrated ability to organize multiple tasks concurrently and be detail-oriented.
  • Demonstrated oral and written communications skills, willingness to listen and to help build consensus within committee structure.
  • Proven track record of teamwork and team building.
  • Positive attitude and strong customer service skills.

Additional Information


Fringe benefits include health care insurance plan with dental and vision coverage, 401(k) program, disability insurance, life insurance, and disability leave as provided by the Make-A-Wish Middle Tennessee’s personnel policies.  This is a full-time, non-exempt position.

How to Apply

For more information and to apply, contact:

Shelley Freeman

Director of Programs and Volunteer Services

Make-A-Wish Middle Tennessee

600 Hill Ave, Suite 201

Nashville, TN 37210



  • Date Posted: September 28, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth
  • Working Hours: 35 hours/week; 8:30-5:30 M-Th, 9:00-12:00 Friday