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St. Luke's Community House

Programs Assistant

St. Luke's Community House


Job Summary

The Program Assistant ensures the smooth functioning of St. Luke’s front office, as well as assisting in providing quality programming to the St. Luke’s community, which includes partners, seniors, adults and families. 

Job Responsibilities

Programs and Administrative Duties: 

  • Fulfills the role of “VP of First Impressions” by exhibiting the values, vision and mission of St. Luke’s through customer service. 
  • Coordinates the Mobile Meals Program. This includes the development, monitoring, and delivery of the routes, substituting as a driver as needed, packaging meals for delivery, preparing all items for delivery. Completes new referrals, assesses service needs, and sets service goals. Maintains appropriate follow-up through phone calls, referrals, assessments, home visits, record keeping. 
  • Follows Second Harvest and St. Luke’s protocol for filling food boxes, including maintaining the client database and keeping paper records of food boxes. Keeps food bank area clean and orderly.   
  • Assists with coordination and execution of VITA program. 
  • Acts as Salesforce Database Manager and reports on service statistics for all programs. 
  • Maintaining all paperwork, records, and entering information into the databases for up-to-date and accurate documentation on all community programs. Works with Grants Manager to provide reporting data as needed.  
  • Helps identify clients for the Family Collective program and supports the Family Empowerment Program as needed.  
  • Maintains cleanliness of common areas including, but not limited to, the Living Room, Kitchen and Copy Room.  
  • Open, sort and distribute incoming mail and packages.  
  • Manges the organization’s switchboard and directs calls appropriately. Screens visitors and directs to appropriate staff person.  
  • Manages scheduling of campus spaces and maintains campus calendar.  
  • Acts as a resource to clients by maintaining resource materials and making referrals to other community agencies.  
  • Responsible for collecting face to face payments from clients/customers.  
  • Provides administrative support to community programs, including signing clients in and checking their paperwork, and assists with distribution of program items to the community. 


Child Development Enrollment: 

  • Assists Community Programs Manager in maintaining waitlist, updating database, etc. 
  • Provides general program information and answers questions for parents. 
  • Assists parents in the application and enrollment process as directed by Community Programs Supervisor. 


Additional Responsibilities 

  • Greets, encourages, and assists clients as they seek assistance from St. Luke’s and/or our partner agencies. 
  • Participates and assists with all special events.  
  • Performs special projects as requested. 
  • Adheres to the policies and procedures of St. Luke’s Community House.  
  • Performs other duties as assigned.  


Minimum Requirements 


Education and Experience 

  • High school diploma required. 
  • Computer Knowledge required. 
  • Excellent customer service and telephone skills. 
  • Experience working with disenfranchised populations and /or in low-income communities.  


Skill Competencies 

  • Ability to take direction, learn quickly, adapt to consistent change, competing deadlines and priorities.  
  • Possess excellent time management skills, be well organized, ability to prioritize numerous responsibilities for timely task completion, be self-directed, be highly motivated, be energetic, be enthusiastic and be dependable.  
  • Possess a “take charge’ personality with the ability to get along with varied clientele, donors, staff and volunteers. Ability to seek out new ways of doing things.   
  • Strong interpersonal, relationship building, and customer service skills. Engaging, enthusiastic, and energetic demeanor. 
  • Strong ability to effectively interface with the public, including culturally diverse and/or low-income communities.  
  • A desire to service St. Luke’s clients, meeting their needs and St. Luke’s mission.  


Physical Requirements 

  • While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors 
  • Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time 
  • While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell. 
  • Ability to move 20 pounds 


Other Requirements 

Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years. In addition, the candidate must be able to pass a drug test and have a clear background check. 

Additional Information


This position is a full-time position. A full benefits package is offered, including paid time off, group life, long term disability, Accidental Death & Dismemberment, medical, dental, and 401k.

How to Apply

To join our team, please email your resume and cover letter to, and please include salary expectations.

No phone calls please

St. Luke’s Community House is an equal opportunity employer.


  • Date Posted: May 5, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Working Hours: M-F