Program Specialist, Rutherford County
Big Brothers Big Sisters of Middle Tennessee
Our Mission: To create and support 1:1 mentoring relationships that ignite the power and promise of youth
Each employee at Big Brothers Big Sisters of Middle Tennessee helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include but are not limited to the following:
Big Brothers Big Sisters seeks a Program Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high quality, 1-to-1 mentoring. This position will connect children with positive adult mentors that can help empower and inspire youth to reach their full, inherent potential, especially youth of color who are disproportionately impacted by systemic barriers. This staff member, based at our Rutherford county office, is responsible for supporting programming primarily in our rural and suburban counties. These responsibilities include, but are not limited to: screening, interviewing, assessing and matching volunteers, parents & children, carrying a caseload and conducting quality match support, and assisting with recruitment events and activities as needed. This staff member will be tasked with taking on other roles and responsibilities dependent on departmental needs throughout the year. The ideal candidate will thrive in a fast-paced environment, be organized, be able to provide a positive customer experience, be able to multi-task, and have a passion for improving the lives of young people and our underrepresented youth. This team member will be passionate about and able to engage mentors and community partners from diverse communities, especially within communities of color. Evening hours are required with some weekend hours required. People from the communities we serve are especially encouraged to apply.
REPORTS TO: Senior Site-Based Specialist
FLSA STATUS: Full-Time, Non-Exempt
Essential Functions, Responsibilities and Accountabilities:
- Assess all volunteers, parents and children for appropriate program participation by conducting initial and update interviews of parents, children and volunteers. Obtain collateral material needed for the assessment purposes including criminal background checks, references, school and counseling information.
- Provide timely and comprehensive assessments and recommendations for participation in the program based upon assessments of each individual.
- Make matching decisions that have the potential to result in strong mentor/mentee relationships. Create match proposals and introductions based on assessment information obtained in the intake and assessment processes.
- Facilitate initial match introductions and provide professional support of the match through coaching, resources, and checking-in with all match parties regarding relationship development, child safety, and needs.
- Learn and perform other program functions including, but not limited to: customer relations and recruitment activities.
- Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.
- Regularly collaborate with other service delivery staff to ensure smooth transition among functions.
- Maintain documentation to assure accountability, effectiveness, and efficiency.
- Participate in required trainings/on-going professional development in the areas of:
- Race and Equity
- LGBTQ Competency and Support Strategies
- Youth Development Best Practice
- Trauma Informed Practices
- Apply the practices and principles attained in your BBBSMT trainings/on-going professional development/coaching to all mentors, mentees, and families.
- Available on select evenings and weekends to support program activities and events, as well as to best reach clients.
Agency Support Responsibilities:
- Utilize educational opportunities and related resources to improve agency service
- Promote and maintain cooperative working relationships with other community organizations
- Participate in agency events to assist with annual fundraising goals
- Assume other responsibilities as they arise
- Establish, monitor and meet goals for new match growth, match length, support contact compliance, and customer satisfaction
- Coordinate with other departments to identify possible partners and partnerships, staff and promote agency events, and provide support for other efforts as necessary
- Other duties as assigned by the Enrollment and Matching Manager and/or the Director of Programs
- Youth-serving experience, especially working with youth of color and/or from marginalized communities, or a Bachelor’s degree/college coursework in Social Work or a related field
- Customer service experience highly desired
- Access to reliable automobile, valid driver’s license, auto insurance required
- Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
- Strong organizational skills and ability to focus on details.
- Excellent time management skills and able to multi-task and set priorities. Ability to deal effectively with changing job requirements and shifting priorities.
- Understanding of child development and family dynamics
- Understanding of issues/barriers that impact children and families from underserved populations.
- Ability to collect meaningful data and draw solid conclusions
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to work independently exercising good judgment, decision-making and problem-solving skills
- Ability to succeed in a fast-paced environment required
- Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required
- Bilingual applicants encouraged to apply
The environmental conditions described are representative but not all-inclusive of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Proposed Schedule to accommodate the families, youth and volunteers we serve: Monday-Friday, 9:00 am-5:00 pm, with some evenings and Saturdays needed on a weekly basis.
- Routine office environment
- Frequent independent, local travel
- Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment: The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands and required skills. BBBS of Middle Tennessee may at its discretion add to or change the duties of the position at any time.
Employment with BBBS of Middle Tennessee is “at will,” meaning that either the employee or BBBS of Middle Tennessee may end the employment relationship at any time and with or without cause.
How to Apply
Send cover letter and resume to:
1704 Charlotte Ave. Ste 130
Nashville, TN 37203
or firstname.lastname@example.org with “Your Name- Program Specialist” in the subject line.
No phone calls please. Applicants selected for an interview will be contacted.
Equal Employment Opportunity
BBBS of Middle Tennessee is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties as assigned.
- Date Posted: January 8, 2020
- Type: Full-time
- Job Function: Programs & Service Delivery
- Service Area: Children/Youth