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Siloam Health

Program Coordinator

Siloam Health


Job Summary

The primary objective of the Program Coordinator is to organize and implement the Refugee Medical Screening (RMS) and the Community Health Worker (CHW) programs. The Coordinator will implement strong organization strategies and use both tech-savvy and people skills to coordinate program activities and analyze data.

Job Responsibilities

Primary Duties and Responsibilities

Refugee Clinic Coordinator

  • Develop and implement long-term objectives to achieve the successful outcome of the program
  • Coordinate RMS appointments, facilitate patient intake, and direct the flow of care
  • Use Siloam’s EMR to upload patient information and schedule RMS appointments
  • Access, review and upload patients’ Overseas Medical Records (OMRs)
  • Schedule interpreters
  • Communicate with clinical staff, interpreters, patients and resettlement agency staff
  • Prepare charts, labels, and other important paperwork prior to refugees’ screening appointments
  • Collaborate with the Volunteer Coordinator for recruitment and management of RMS volunteers
  • Represent Siloam at Tennessee Office for Refugees (TOR) meetings

Community Health Coordinator

  • Analyze health system data to identify patients who are at high-risk for poor outcomes
  • Meet with eligible patients to enroll them in the CHW program
  • Collect, manage, and analyze data for CHW program
  • Administrate activities including assistance with CHW recruitment, hiring and training
  • Assist the Nashville Neighbors Program Manager in leading monthly Nashville Neighbors (NN) trainings
  • Assist the NN Program Manager with administrative tasks as needed
  • Enroll potential NN participants during RMS appointments

Shared Program Duties and Responsibilities

  • Ensure that program activities operate within the policies and procedures of the organization
  • Liaise with other Siloam departments to coordinate effective and efficient program delivery
  • Evaluate the delivery of program activities on a regular basis
  • Participate in on-going quality improvement (QI) activities within the roles defined
  • Other duties as reasonably assigned


Education and Experience

  • Bachelor’s Degree preferred
  • Cross-cultural experience, particularly with immigrant and refugee populations preferred
  • Familiarity with EMRs and data collection/management/analysis preferred


  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
  • Excellent computer skills in Microsoft Office; statistical analysis skills a plus
  • Adherence to OSHA as well as confidentiality requirements
  • Ability to communicate effectively with persons from different cultural, linguistic and religious backgrounds
  • Strong organizational skills
  • Bilingual skills a plus

Additional Information


Paid holidays, PTO, Extended Illness Leave, Missions Leave

Medical/dental/vision coverage

Life/LTD coverage

Simple IRA participation offered after one year of continuous employment

A great work environment that encourages work-life balance

How to Apply

First spend some time on our website at to learn more about our faith-based nonprofit clinic.  In order to apply, go to the careers page where you will find a link to the job posting and instructions.  Your resume and cover letter are required in order to receive consideration.


  • Date Posted: March 13, 2020
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)