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Musicians On Call

Program Coordinator

Musicians On Call

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Job Summary

Musicians On Call (MOC) brings live and recorded music to the bedsides of patients in healthcare facilities. The Program Coordinator is a full-time, non-exempt position responsible for coordinating Bedside Performance Programs and hospital partnerships within their assigned cities as well as supporting the Program Team with all volunteer-related needs. The Program Coordinator will coordinate all volunteer onboarding, uphold all volunteer and prospective volunteer experience, and support all volunteer engagement efforts on a national scale. The Program Coordinator will also work with the Senior Director of Programs and Program Team to implement the new technology-focused program delivery model of Musicians On Call. This position will report to the Senior Program Manager and will be based out of Nashville, TN.

 

Job Responsibilities

Responsibilities:

Bedside Performance Program

  • Oversee program and hospital relationships in assigned markets such as D.C., Baltimore, Chicago, and Raleigh
  • Serve as the liaison between volunteers and hospitals in assigned markets
  • Identify new ways to increase impact and elevate program experience for hospitals and patients 
  • Manage and regularly update applications, records, and statistics through Salesforce and MOC’s Portal
  • Coordinate volunteer events special visits in assigned markets

Volunteer Onboarding

  • Screen all volunteer applications for quality and suitability as they’re submitted
  • Onboard new volunteers, assist with program placement, and communicate any changes or updates to volunteers in a timely manner
  • Coordinate volunteer onboarding renewals and facilitate updates to the Learning Management System

Volunteer Experience

  • Maintain MOC values and company culture with all volunteers, nationally
  • Manage and respond to general volunteer inquiries, nationally and support the team with general volunteer needs
  • Maintain volunteer relationships by coordinating all volunteer Facebook groups, volunteer surveys, the monthly volunteer newsletter, supporting the team in planning volunteer events, and updating interested volunteers on waiting lists
  • Oversee volunteer milestones and frequently engage with volunteers through emails and phone calls
  • Track program feedback and testimonials and relay issues to leadership as they arise

Qualifications

Minimum Qualifications Required:

  • Excellent communication skills, both written and verbal
  • Disciplined self-starter who can set and achieve goals with a passion for and interest in learning more about the nonprofit world
  • Ability to prioritize projects, meet deadlines, manage several projects simultaneously and work well under pressure
  • Commitment to our organizational values including diversity, equity, and inclusion (visit musiciansoncall.org/values for more info) 
  • Ability and willingness to travel overnight as needed
  • Ability and comfort with working onsite at hospitals
  • Computer literacy and knowledge of Google Workspace required; CRM familiarity preferred

Education/Training:

  • Bachelor’s degree or equivalent experience within nonprofit, music industry, radio, healthcare, or related field(s)
  • Experience in a healthcare setting, knowledge of HIPAA and infection control policies is preferred

Additional Information

Benefits

What we offer:

  • Healthcare Plan (medical, dental & vision) – The entire employee-only portion of the monthly premium is paid by MOC and coverage starts on day one
  • Opportunities for performance bonuses
  • Flexible work hours and a hybrid workplace
  • Generous paid time off, including paid parental leave, vacation time, sick days, floating holidays, and company holidays
  • Wellness bonuses
  • Access to voluntary benefits such as life insurance, and short-term and long-term disability insurance
  • Retirement plan (401K), HSA, FSA, and commuter benefits
  • Employee Assistance Program with free counseling
  • Professional development opportunities
  • And much more!

How to Apply

To apply, please fill out the form at https://go.musiciansoncall.org/program-coordinator. We will only be reviewing applications, resumes, and cover letters submitted through the form. Please do not email your resume and cover letter to us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Details

  • Date Posted: April 12, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Arts / Culture