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Program Assistant



Job Summary

Are you ready to join an organization where you can be a relentless champion for older adults living their best lives? To make a real difference in the Greater Nashville area?  If the answer is yes, come join our team!

FiftyForward has an excellent opportunity for a Program Assistant.  This is a full-time position 40 hours per week, Monday – Friday, with availability to work flexible schedule including evenings.

In this role, you will help with programs for members at both the Donelson and Madison locations, assisting with the Centers’ day-to-day operations in alignment with FiftyForward’s mission to provide the highest quality services and programs for older adults.

Job Responsibilities

  • Assist with Center programming, including setup/break down of tables and chairs, audio visual equipment, and cleaning before and after activities.
  • Assist in the creation of monthly activities for the calendar and newsletter.  Enter events into MySeniorCenter and MembershipWorks databases.
  • Assist in maintaining the Centers’ Outlook Calendars by keeping an up-to-date master schedule of all rooms, classes, meetings, trips, special events, and outside facility usage to reflect the current monthly usage.
  • Assist in promoting Center programming and events to members and community at large through social media posts and Constant Contact emails.
  • Under direction of supervisor, provide supervision to volunteers daily including updating them on current Center offerings, providing ongoing support and training.  Accurately track volunteer hours for monthly reports.
  • Assist in covering front desk, including answering phones, taking payments, registering Center members for membership renewals and/or events, registering nonmembers for membership, and giving tours.
  • Provide administrative support to Center staff as needed, including creation of documents, making phone calls to members and outside associates, making social media posts, and sending Constant Contact emails.
  • Stay informed of organization and Center programs to promote and share with members.
  • Drive organization vehicles as needed for daily programs, special events, and transportation of members.
  • Open and/or close Centers in accordance with safety and security standards.
  • Report any issues, concerns, and accidents to supervisor, including maintenance or repair needs for the building and grounds.  Complete and submit incident reports when needed.
  • Collaborate with team to continually evaluate, implement, and improve systems, programs, and functions of Centers.
  • Attend meetings as required.
  • Oversee the operation of the Center in the absence of other staff.



  • Effective communication (verbal/written).
  • Active listening, giving full attention to other people’s needs, taking time to understand the points being made and asking questions as appropriate without interruptions.
  • Ability to work independently and within a team.
  • Proficient computer skills, MS Office 365 (Outlook, Word, Excel, PowerPoint, Teams, and Publisher).
  • Proficient in database management.
  • Proficient using multi-user copier, multi-line telecommunications system, and audio-visual and sound equipment.
  • Excellent detail, organization, and problem-solving skills.
  • Open to constructive feedback, and creative dialogue with FiftyForward Management Team.
  • Proven ability to be flexible and work cooperatively with a wide range of members, constituents, and stakeholders.
  • Promote and uphold FiftyForward’s mission of supporting, championing, and enhancing life for those 50 and older.  Ability to work with older adults.


  • High school diploma or GED equivalency.  Equivalent experience may be substituted for education.
  • 1-3 years’ experience working in a customer/client focused environment.
  • 1-3 years’ experience working with active older adults preferred.
  • 1 year experience working in a non-profit organization is a plus.
  • 1 year experience driving a 13-15 passenger vehicle/bus preferred.
  • Must be CPR certified or willing to be trained.
  • A valid TN driver’s license including a good motor vehicle record, and appropriate automobile insurance.

Additional Information


  • Comprehensive benefit package including health, dental, vision, disability, accident, critical illness, cancer, long term care, Life, AD&D, FSA, and HSA
  • Paid time off
  • Paid holidays – including the week between Christmas and New Years
  • Paid birthday off
  • 401K
  • Employee assistance program
  • Community involvement

Development opportunities

How to Apply

To join our team, please visit our careers website

FiftyForward is the leading resource for adults 50+ in Middle Tennessee who seek to live longer, more fulfilling lives.  We are the premier provider of innovative programs and services for older adults and their families through a powerful leadership team of staff, volunteers, and community partners touching the lives of more than 20,000 individuals annually.  Through seven locations and a variety of programs in Davidson and Williamson counties, we provide enrichment opportunities for adults 50 and older to remain engaged and living their lives to the fullest. 

FiftyForward is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.


  • Date Posted: July 1, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm, with flexibility in schedule may work some evening hours