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Hope Clinic for Women

Pregnancy Program Assistant/Volunteer Coordinator

Hope Clinic for Women

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Job Summary

This is a full-time, salary position.

Clinic hours are Mondays-Thursdays, 8:30AM-5:00PM, Fridays from 8:30AM-2:30PM. Eligible for one remote day per week after 90 days. Occasional nights or weekends for client classes, program events, volunteer training or fundraising events

Position Description: Hope Clinic is seeking a motivated, creative, and organized leader and who can build a volunteer team that supports women and men who have chosen life in the midst of an unplanned pregnancy.  This new role will multiply our ministry’s capacity to equip volunteers to provide empowering support and to ensure client care is uninterrupted at our front desk.

Job Responsibilities

Volunteer Coordination (60%)

  • Build effective volunteer team to support our parenting program as exemplified by 25+ active volunteers connecting with 75-100 moms and dads enrolled in our parenting program within 6 months.
    • Interview, train, schedule, assign, and steward volunteer captains, and volunteer teams for relevant areas, including: mentors, phone counselors, translators, maternity store volunteers, and undergraduate intern(s)
    • Create new system for client/client advocate communications and check-ins either through formal mentorship program or cohort advocacy model.
  • Assist in developing and implementing program initiatives such as:
  • Software to facilitate resource linkage
  • Parenting program online community
  • Reporting on volunteer activity
  • As needed: take clients to shop in maternity store and provide Bridge Program intakes

 

Receptionist Coverage (40%)

  • Greet and check-in all guests including clients, donors, volunteers, and other visitors
  • Answer and direct incoming phone calls
  • Schedule appointments, transfer calls, and take messages as needed
  • Communicate with referral partners for any schedule changes or to schedule clients
  • Monitor incoming client messages via text and Facebook
  • Maintain waiting list in EHR (Electronic Health Records) system for clients who are unable to schedule at preferred time
  • Accurately secure fees from clients where applicable
  • Check out clients at conclusion of services: satisfaction survey and booking next appointment (if applicable)
  • Distribute all incoming mail. Fax and Mail client data as needed.
  • File client paperwork
  • Log clinical data: calls, appointments, client fees, and satisfaction surveys

Qualifications

Degree/experience requirements:

  • Experience with nonprofit pregnancy resource center services
  • Bachelor’s degree
  • Microsoft Office proficiency
  • Experience working with volunteers, preferred
  • Experience handling protected health information, preferred

Additional Information

Benefits

Benefits include vacation days, personal/sick days, Health, Vision, Dental insurance, 401K plan and more.

How to Apply

Please go to our website

Hopeclinicforwomen.org

At the bottom of the main page, click CAREERS.  You will see the job posting there.  Click to apply!

Details

  • Date Posted: November 29, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)