Practice Manager

Siloam Health

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Job Summary

The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

 

Job Responsibilities

Primary Duties and Responsibilities

• Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics
• Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines
• Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient
• Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals
• Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals
• Ensures that each member of the clinic team has the support they need to carry out job responsibilities
• Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager
• Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience
• Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion
• Oversees maintenance and replacement of medical equipment with medical staff input
• Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.
• Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user
• Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
• Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)
• Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars

                                

Additional Satellite Office Duties and Responsibilities

• Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance
• Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out
• Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord

Qualifications

Education and Experience

• Bachelor’s Degree
• Three years of experience managing in a medical office

 

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
• Willingness to serve persons who are from different cultures and faith beliefs
• Strong organizational skills
• Collaborative experience and strengths
• Ability to work under minimum supervision with strong initiative
• Proven record in making good decisions quickly and under pressure
• High level of computer literacy
• Flexible, open to change, and confident in trying new things
• Ability to work well in a team setting
• Adherence to OSHA and confidentiality requirements
• Familiarity with medical terminology is preferred
• Bilingual preferred (English/Spanish or English/Arabic)
• Ability to communicate effectively with those from different cultural and linguistic backgrounds

Additional Information

Benefits

How to Apply

Please visit our website at https://siloamhealth.org for the link to apply.

Details

• Date Posted: February 11, 2020
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)