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Siloam Health

Practice Manager

Siloam Health


Job Summary

The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

Job Responsibilities

Primary Duties and Responsibilities

  • Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics
  • Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines
  • Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient
  • Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals
  • Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals
  • Ensures that each member of the clinic team has the support they need to carry out job responsibilities
  • Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager
  • Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience
  • Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation
  • Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion
  • Oversees maintenance and replacement of medical equipment with medical staff input
  • Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.
  • Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user
  • Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
  • Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)
  • Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars


  Additional Satellite Office Duties and Responsibilities

  • Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance
  • Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out
  • Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord



Education and Experience

  • Bachelor’s Degree
  • Three years of experience managing in a medical office


  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
  • Willingness to serve persons who are from different cultures and faith beliefs
  • Strong organizational skills
  • Collaborative experience and strengths
  • Ability to work under minimum supervision with strong initiative
  • Proven record in making good decisions quickly and under pressure
  • High level of computer literacy
  • Flexible, open to change, and confident in trying new things
  • Ability to work well in a team setting
  • Adherence to OSHA and confidentiality requirements
  • Familiarity with medical terminology is preferred
  • Bilingual preferred (English/Spanish or English/Arabic)
  • Ability to communicate effectively with those from different cultural and linguistic backgrounds

Additional Information

How to Apply

Please visit our website at to find the application link.


  • Date Posted: May 18, 2020
  • Type: Full-Time
  • Job Function: Program Management
  • Service Area: Health (Physical, Mental)