Explore the 2021 Nonprofit Economic Impact Study here.

Martha O'Bryan Center

Post Secondary Success Coach

Martha O'Bryan Center


Job Summary


Post Secondary Success (PSS) Coach provides individual and group support for first-generation and low-income college students attending 2-year and 4-year institutions of higher learning to support student persistence. The PSS Coach maintains contact with a core caseload of students and organizes cohort activities to encourage peer-to-peer support.

Job Responsibilities


Essential duties and responsibilities include the following. Other duties may be assigned.

  • Works collaboratively with the High School and Adult Education programs to develop a smooth transition to college and improve overall retention rates.
  • Plans and/or facilitates student workshops/seminars beginning in high school focused on building life skills and enhancing academic skills.
  • Assists students with completing the necessary PSS enrollment paperwork.
  • Assists students with completing college and financial aid applications.
  • Helps students set individual education and career goals and work toward accomplishing them.
  • Develops and maintains relationships with college administration and student services groups.
  • Advocates for students as necessary.
  • Provides tutoring and teaches study skills as needed
  • Teaches career skills/life skills classes
  • Verifies and maintains data on student matriculation, enrollment, and retention.
  • Inputs data into ETO as required.
  • Prepares monthly reports to Senior Director of ASUs and Post-Secondary Initiatives on status of core caseload.
  • Grows and maintains knowledge of post secondary education and barriers to college success through the use of current research data.



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • Bachelor’s degree in Education, Psychology, Sociology, Human Services, or related field.
  • One or more years working in case management counseling, admissions and/or financial aid preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

  • Knowledge of FAFSA and financial aid.
  • Knowledge of higher education and barriers to success for first-generation and low-income college bound students.
  • Ability to work effectively with a diverse population of college and community groups.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Strong interpersonal skills; excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Maintains credibility through sincerity, honesty, and discretion.
  • Builds and maintains positive relationships with internal and external constituents.
  • Strong organizational skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Strong project management skills.
  • Maintains a high level of confidentiality regarding sensitive information.
  • Documents regularly, thoroughly, accurately, and completely.
  • High level of detail and accuracy.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

  • Regular day and occasional overnight travel (50%), local, statewide, and out of state.
  • Current, valid driver’s license.



Additional Information


This is a benefits eligible position.

How to Apply

Apply Here


  • Date Posted: May 24, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth