Patron Services Manager

Nashville Opera Association

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Job Summary

The Opportunity:

Nashville Opera is looking for a Ticketing and Patron Services Manager. This is a full-time, salaried position with no supervisory duties. Normal business hours are 9:00AM to 5:00PM Monday through Friday, with occasional nights and weekends during productions and events.

About Us:

Nashville Opera, Tennessee’s largest professional opera company, creates artistic experiences that elevate our world. Among the most successful regional companies in the country, Nashville Opera has presented three different world premiere operas since its inception in 1981. Mainstage performances are presented at the Tennessee Performing Arts Center and the Noah Liff Opera Center, playing to over 10,000 people annually. Each year, Nashville Opera’s extensive education and outreach touring program reaches approximately 25,000 students throughout Middle Tennessee.  Visit nashvilleopera.org for more information.

PREFERENCES:

• Experience in nonprofit arts
• High proficiency in all aspects of Tessitura: ticketing, development, and finance structure
• A passion for classical performing arts

Job Responsibilities

RESPONSIBILITIES:

• Manage single ticket, subscription, and event sales.
• Build and maintain all events and performances within Tessitura. Specific relevant tasks include but are not limited to creating zone maps, holds management, creating promotions, managing comp ticket requests/orders.
• Maintain excellent customer service for patrons and high-level donors.
• Work closely with TPAC on season creation, season management, and database tech issues.
• Represent the Opera at TPAC box office for all Opera performances.
• Attend and participate in Tessitura Users Group meetings and activities to stay informed on system updates and consortium news, and to cultivate business relationships within the Consortium (TPAC, Nashville Opera, Nashville Ballet, Nashville Rep).

• Create and maintain lists and extractions to create updated email and physical mailing lists regularly.
• Maintain and update patron contact information.
• Serve as primary contact for all staff members on Tessitura operations.

• Support Marketing and Development team as needed
• Assist other departments as needed (especially during seasonal downtime). Responsibilities listed above will always take priority over assisting other departments. Additional tasks may include but are not limited to reception duties, data entry, light production assistance, contribution entry.

Qualifications

REQUIREMENTS:

• Minimum three years’ experience in ticketing
• Minimum three years’ experience in high-touch customer support
• Minimum one years’ experience with Tessitura
• Proficiency in Microsoft Suite and at least one ticketing platform

Additional Information

Benefits

How to Apply

Please send a cover letter and resume to:

cpenterman@nashvilleopera.org

No Phone calls please

Details

• Date Posted: November 8, 2021
• Type: Full-Time
• Job Function: Administrative
• Service Area: Arts / Culture
• Start Date: 12/01/2021
• Salary Range: 40,000 - 50,000
• Working Hours: 35 hrs/wk; M-F, 9:00am - 5:00pm, some evenings and weekends