Patron Services Agent

TN Performing Arts Center Mgmt

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Job Summary

TPAC is a nonprofit performing arts organization and cultural anchor providing enriching arts experiences for all ages, empowering lifelong arts education programs, artistic expression reflective of our community, arts connections that support the local economy, and sustainable support for professional resident companies and local artists. 

OBJECTIVES

To set the standard in customer service and satisfaction. Ensure excellence through product knowledge, order accuracy and exceptional customer service for all Tennessee Performing Arts Center (TPAC) patrons, clients, and staff. 

Job Responsibilities

1. Provides call center support for all incoming and outgoing calls.
   1. Follows up on voicemails left by patrons for all call center lines.
   2. Responds to customer service issues as directed by Manger of Patron Services.
   3. Provides event information for all shows at TPAC.
2. Processes ticket orders and exchanges for all ticketed events held at TPAC’s venues.
3. Monitors and responds to patron emails sent to the Box Office inbox.
4. At direction of Box Office Management, implements outbound customer service and sales calls to subscribers and single ticket buyers.
   1. Tele-reminding for Broadway and Nashville Repertory Theatre subscription campaigns
   2. Show cancellations or other important show related information.
5. Assist in mailing of season ticket packages.
6. Work night-of-show events, distributing will call tickets and handling walk-up ticket sales.

The above listed duties are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

Qualifications

SKILLS AND KNOWLEDGE:

• Required: High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Ability to work independently and as part of a team. Basic math and analysis skills. Excellent verbal and written communication, strong organizational skills, and detail oriented. Ability to handle confidential information.
• Preferred: Previous customer service experience. Knowledge of Ticketing industry.
• Encouraged: Bilingual capability.

SOFTWARE AND SERVICES USED

Tessitura, Microsoft Office Suite

WORKING CONDITIONS:

• Frequent: Working in office environment, often public facing.
• Occasional: Working virtually.  Working outside in varying temperatures.

First 90 Days: Orientation about TPAC’s mission, programs, and policies. Tours of key theater and public spaces.  Training in Tessitura, customer service, and phone system usage and etiquette

Additional Information

Benefits

How to Apply

Please visit our website and apply through our job portal

Careers at TPAC | Tennessee Performing Arts Center®

Details

• Date Posted: June 22, 2021
• Type: Part-Time
• Job Function: Administrative
• Service Area: Arts / Culture