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Mercy Community Healthcare

Patient Navigator

Mercy Community Healthcare


Job Summary

Mercy Community Healthcare is looking for an energetic, self-motivated Patient Navigator, with a passion for making a difference in the lives of those we serve in our community.

Mercy’s Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and coordination of patient support services.

Job Responsibilities

What Is This Job All About?

  • Assist patients with their medical needs as well as addressing social determinants of health.
  • Serve as a contact, advocate, and informational resource for family, community, and other social or medical agencies.
  • Facilitate referrals between primary care and subspecialists.
  • Assist in linking patients with services, through referrals, at other medical facilities and community agencies.
  • Maintain and update all patient interactions through proper and timely documentation.
  • Advocate for needed services on behalf of patients, such as assistance with medication costs or transportation barriers.
  • Become familiar with community services, referral sources, and schools to assist patients.
  • Treat patients with respect and dignity, portraying cultural competency in your awareness of the diverse needs of the patients served.


What We Need from You:

  • Must have a High School Diploma or equivalent with at least 1 year of medical office experience preferred. Bachelor’s preferred in a medical or social service field.
  • Substantial interpersonal skills necessary to interact with patients, their families, and to collaborate care with other health team members.
  • Must possess good written and verbal communication skills and ability to multitask and manage time appropriately.
  • Possess personal values consistent with the family-centered approach to care and be sensitive in dealing with culturally and economically diverse patient populations.
  • Computer skills required and include Word, Outlook, and Excel.
  • Experience working with an EMR (Electronic Medical Record) is preferred.
  • A basic knowledge of medical terminology and pharmaceuticals is preferred.
  • Bilingual (English/Spanish) preferred.


The Patient Navigator is an integral part of patient care at Mercy. Are you up for this great opportunity? Apply Today!!

Additional Information


What Is in It for You?

  • Work for a place with mission and purpose.
  • Work with great people around you.
  • Great benefits like Medical, Dental, Vision, PTO, and 401(k).
  • Make a difference in your community.

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


  • Date Posted: January 3, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)